Guest Arrival Concierge & Bell Services

Omni Hotels; Atlanta (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

Omni Hotels is seeking an AM Doorperson to warmly welcome guests and assist with baggage, guiding them to the Front Desk and handling luggage flow through the Motor Lobby. The role is the first guest touchpoint and essential to guest experience.

Responsibilities include loading/unloading baggage, arranging taxis, and maintaining a clean work area while coordinating with Bellstand and Front Desk for VIP arrivals and special requests.

Qualifications

• Attain a high propensity for customer service.
• Experience handling cash or payments.
• Ability to stand for prolonged periods.
• May require overnight shifts.
• Computer skills with standard hotel software.

Responsibilities

• Greet guests and welcome them to the hotel.
• Unload baggage from cars and bring inside to Bellstand.
• Tag baggage with claim checks and provide tickets.
• Direct guests to the Front Desk.
• Call taxis for guests as needed.
• Assist with luggage storage and retrieval for Bell Captain.
• Load baggage for departing guests and thank guests.
• Maintain a clean, orderly work area.
• Control traffic flow in and out of the Motor Lobby.
• Notify Front Desk/Guest Services of VIP arrivals when possible.
• Raise, lower and maintain flags as requested.
• Perform other duties as assigned by management.
• Ensure work area is clear of hazards.

Skills

Customer service

Cash handling

Stamina

Stand for long periods

Overnight shift

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Hotels is seeking an AM Doorperson to warmly welcome guests and assist with baggage, guiding them to the Front Desk and handling luggage flow through the Motor Lobby. The role is the first guest touchpoint and essential to guest experience.

Responsibilities include loading/unloading baggage, arranging taxis, and maintaining a clean work area while coordinating with Bellstand and Front Desk for VIP arrivals and special requests.