AM Doorperson

Omni Hotels; Atlanta (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

Omni Hotels is seeking an AM Doorperson to warmly welcome guests and assist with baggage, guiding them to the Front Desk and handling luggage flow through the Motor Lobby. The role is the first guest touchpoint and essential to guest experience.

Responsibilities include loading/unloading baggage, arranging taxis, and maintaining a clean work area while coordinating with Bellstand and Front Desk for VIP arrivals and special requests.

Qualifications

• Attain a high propensity for customer service.
• Experience handling cash or payments.
• Ability to stand for prolonged periods.
• May require overnight shifts.
• Computer skills with standard hotel software.

Responsibilities

• Greet guests and welcome them to the hotel.
• Unload baggage from cars and bring inside to Bellstand.
• Tag baggage with claim checks and provide tickets.
• Direct guests to the Front Desk.
• Call taxis for guests as needed.
• Assist with luggage storage and retrieval for Bell Captain.
• Load baggage for departing guests and thank guests.
• Maintain a clean, orderly work area.
• Control traffic flow in and out of the Motor Lobby.
• Notify Front Desk/Guest Services of VIP arrivals when possible.
• Raise, lower and maintain flags as requested.
• Perform other duties as assigned by management.
• Ensure work area is clear of hazards.

Skills

Customer service

Cash handling

Stamina

Stand for long periods

Overnight shift

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

AM Doorperson

Job Purpose

To graciously welcome guests to the hotel by offering them assistance with their baggage and directions to the Front Desk, while effectively managing the flow of traffic in and out of the Motor Lobby. The Doorman is typically the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience.

Essential Job Functions

• Greet all guests and welcome them to the hotel.
• Unloads the baggage from the car or taxi and brings it inside to the Bellstand.
• Tags guest baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage.
• Direct guests to the Front Desk.
• Calls taxi for guests as needed.
• Assists the Bell Captain with all luggage storage and retrieval.
• Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our hotel.
• Maintains a clean and orderly appearance of the work area at all times.
• Controls the traffic flow in and out of the Motor Lobby.
• Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
• Raise, lower and maintain flags as requested
• All other duties as requested by management
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
• Any other duties as assigned by management

Tools and Equipment

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine
• Bell Stand and Bell-Carts

Working Environment

• Exterior and on occasion interior of hotel with exposure to weather condition
• May be required to lift/carry luggage weighing up to 50lbs

Qualifications

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May requireworking overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)