Guest Advocate: Flexible, On-Demand Store Support

Target; Waukesha (WI); On-site; USD 18,000 - 26,000; Part time

Job summary

Target is seeking an On-Demand Team Member to deliver friendly guest experiences and assist with daily tasks in-store. You will create welcoming interactions, help guests with questions, and promote store services while maintaining accuracy and efficiency at checkout and in the aisles.

The role emphasizes flexibility, attendance, and the ability to pick up shifts through the myTime app, with orientation and training to prepare you for success in guest-focused service.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area and stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.

Job description

Target is seeking an On-Demand Team Member to deliver friendly guest experiences and assist with daily tasks in-store. You will create welcoming interactions, help guests with questions, and promote store services while maintaining accuracy and efficiency at checkout and in the aisles.

The role emphasizes flexibility, attendance, and the ability to pick up shifts through the myTime app, with orientation and training to prepare you for success in guest-focused service.