GTM Systems & Process Architect

Lyrahealth; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Lyra Health seeks a strategic, systems-minded problem solver to shape how our go-to-market organization operates across process and technology.

The role partners with the Director of Employer Solutions Technology & Architecture, working with Sales, Customer Success, Marketing, Finance and Technology to map current processes, identify improvements, and translate business needs into scalable system requirements.

Qualifications

• 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline.
• Demonstrated experience analyzing and redesigning complex, cross-functional business processes.
• Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts.
• Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together.
• Experience leading complex technology implementations or transformation programs involving multiple business and technical teams.
• Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions.
• Curiosity about AI and emerging enterprise technology and how it can be applied to business problems.
• Strong problem-solving, facilitation, documentation, and communication skills.

Responsibilities

• Lead discovery, documentation, and improvement of complex end-to-end GTM processes, identifying pain points, root causes, unnecessary complexity, and opportunities for automation.
• Help design future-state business processes and translate business objectives into scalable system capabilities and solution requirements.
• Serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together across the GTM technology ecosystem.
• Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions and understand tradeoffs and downstream impacts.
• Support and coordinate cross-functional technology initiatives such as CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives.
• Identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences.
• Develop clear process maps, capability requirements, solution documentation, and decision frameworks.
• Partner with Business Analysts and technical delivery teams to ensure detailed requirements and implementation decisions remain aligned to business outcomes.

Job description

Lyra Health seeks a strategic, systems-minded problem solver to shape how our go-to-market organization operates across process and technology.

The role partners with the Director of Employer Solutions Technology & Architecture, working with Sales, Customer Success, Marketing, Finance and Technology to map current processes, identify improvements, and translate business needs into scalable system requirements.