GTM Strategy & Operations - NY, Headquarters

Capsule; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Capsule, headquartered in New York, seeks a GTM Strategy & Operations leader to own partnerships end‑to‑end. You will operate at the nexus of sales, partner success, product, and operations to turn provider touchpoints into learnings and trusted, high‑impact collaboration.

You’ll drive the GTM system design, power AI‑driven workflows, and enable the team to hit ambitious goals from day one. This is a high‑ownership, high‑visibility role in a fast‑growing healthcare tech startup.

Qualifications

• 2–8+ years in management consulting, client services, financial services, healthcare tech, or fast-growing startups.
• Ambitious, high-impact mindset with proactive problem solving.
• Able to build trust and communicate clearly across all levels from staff to C-suite.
• Interest in AI and how it can accelerate GTM goals.

Responsibilities

• Own select partnerships end to end across provider groups.
• Analyze partnership performance and translate insights into actions.
• Design and implement AI workflows across the GTM motion.
• Build trusted relationships with partners at all levels and travel as needed.
• Surface partner feedback to shape product, operations, and GTM decisions.

Skills

Strategy and partnerships

Stakeholder communication

Ambiguity navigation

AI mindset

Cross-functional collaboration

Job description

GTM Strategy & Operations - NY, Headquarters

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand‑delivers your medication, same‑day, for free. Capsule is the largest digital pharmacy in the U.S. and has raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best.

The role

Capsule recently launched an AI‑powered platform embedded inside physician practices with an immediate positive market response. Live in thousands of provider offices across the country, we’re rapidly scaling to meet demand — and we’re just getting started.

As part of the GTM team, you’ll own select partnerships end to end. You'll sit at the intersection of sales, partner success, product, and operations – turning every touchpoint with provider practices into learnings for our team and an opportunity to build trust and credibility with the partner and drive product utilization. This is a high‑ownership role from day one. You won't just support the work — you’ll own and drive it. You’ll build the systems and infrastructure that power the company’s GTM strategy for this product and enable our team to hit ambitious goals.

What you'll do

• Own the full lifecycle of strategic partnerships with provider groups
• Analyze partnership performance, adoption, patient experience, and more — and translate insights into actions that improve your impact and your partners’ success
• Design how we use AI across our GTM motion — you'll identify, build, and own the workflows and processes that make the whole team faster and smarter
• Build trusted relationships with our partners at all levels — C‑Suite, doctors, frontline staff — you'll travel to be in the room where decisions happen and to represent the product externally as needed
• Be the voice of the partner internally — surface insights and feedback that shape product, operations, and go‑to‑market decisions

Who you are (hiring a range of experience levels)

• 2 - 8+ years of experience in management consulting, client services, financial services, healthcare technology, and/or fast‑growing startup
• You're ambitious, want to have a high‑impact career, and are energized by building — you don't wait to be told what to do, you find the problem and solve it
• You build trust quickly and communicate clearly at every level — from staff to C‑suite
• You thrive in ambiguity, move fast, and find a way
• You think about AI constantly. You are energized by its ability to transform how we work and superpower us all. You are resourceful in figuring out how to use it to drive to team goals faster.
• Healthcare or healthtech experience a plus — not required