GTM Strategy & Operations - Global Account Management

Block; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Square is seeking a Manager, Growth Strategy & Operations for Global Account Management. You will design, execute, and scale strategies to deepen seller relationships, drive expansion, and maximize lifetime value across a global seller base.

You will report to the Director of Growth Strategy & Operations and work across Sales, Product, Engineering, Analytics, and Finance to build KPI dashboards and orchestrate end-to-end programs.

Qualifications

• 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting.

Responsibilities

• Growth and Retention Strategy – Define and operationalize the Account Management strategy with focus on retention and churn reduction across segments and regions.
• Revenue Operations & Performance Management – Build the operational cadence, KPI definitions, dashboards, and performance reviews.
• Operational Automation & AI‑Driven Experimentation – Automate manual work, create AI-driven expansions, and enable real‑time visibility into seller health.
• Cross‑Functional Execution & Program Management – Lead cross‑functional workstreams, translate goals into tech requirements, and manage multi‑quarter initiatives.

Skills

Growth strategy

Operations excellence

Cross-functional collaboration

Executive influence

Data-driven decision making

Job description

The Role

As the Manager , Growth Strategy & Operations for Square's Global Account Management business, you will help design, execute, and scale the strategies and systems that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You’ll focus on how Square grows with its existing customers, optimizing for retention, reducing churn, and driving expansion and multi‑product adoption across regions, segments, and industries.

This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will report to the Director of Growth Strategy & Operations, Global Account Management.

You Will

• Growth and Retention Strategy – Help define and operationalize the Account Management strategy, with a primary focus on retention and churn reduction across segments and regions. This includes building and executing playbooks for key churn drivers, sizing opportunities, and building the business cases that shape coverage models, book construction, and engagement plays for existing sellers.

• Revenue Operations & Performance Management – Build and maintain the operational cadence of the AM org: book building and account assignment, pipeline hygiene, and rules of engagement. Partner with Data Science and Finance to define KPIs and stand up dashboards and WBR/MBRs that run performance analysis and post‑initiative impact reviews, translating complex data into clear narratives and actionable recommendations.

• Operational Automation & AI‑Driven Experimentation – Streamline and automate the manual work that slows Account Management down: book building, Slack question triage, data enrichment, reporting, and routine workflows end to end. Partner with CRM to build event‑driven automations and AI agents across the GTM stack (e.g., Salesforce, Clay, and workflow tools). Partner with Product/Eng to give Account Managers real‑time visibility into seller health, churn risk, and expansion signals. Stay at the frontier of AI‑native GTM tooling and bring proven new approaches into the team’s playbook.

• Cross‑Functional Execution & Program Management – Lead cross‑functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management, driving clarity, alignment, and momentum. Translate business goals into clear technical requirements and documentation (e.g., PRDs / BRDs), and partner with technical teams to deliver end‑to‑end programs on time and to spec. Break large, multi‑quarter initiatives into pilots and future iterations, managing the roadmap in collaboration with leadership and stakeholders. Frame initiatives to secure buy‑in, define milestones, and keep programs moving in a fast‑paced, ambiguous environment.

Qualifications

5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally with