Global Growth Strategy & Account Management Lead (Remote)

Square; San Francisco (CA); On-site; USD 129,000 - 193,600; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning

Job summary

Square is seeking a Manager, Growth Strategy & Operations within Global Account Management to design, execute, and scale strategies that deepen seller relationships and expand revenue across regions. The role blends growth strategy, revenue operations, and AI-driven automation, partnering with AM, Data Science, CRM, and Product/Eng teams to turn strategy into scalable systems.

You will lead cross-functional workstreams, define KPIs, and build end-to-end programs while driving predictable,

Qualifications

• 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally SaaS/FinTech.
• Builder's bias toward action: ships prototypes and iterates, not just plans.
• Hands-on automation of workflows with tools like Salesforce, Zapier, Clay, n8n, etc.
• Experience with Salesforce, Looker, and Snowflake for data insights and reporting.
• Experience documenting cross-functional business and technical requirements (PRDs/BRDs).
• Strong understanding of Account Management or GTM motions and retention/expansion levers.
• Excellent communication and stakeholder management to influence senior partners.

Responsibilities

• Define and operationalize the Account Management strategy with focus on retention and churn reduction.
• Size opportunities and shape coverage models, book construction, and engagement plays for existing sellers.
• Build and maintain the AM operational cadence: book building, account assignment, and pipeline hygiene.
• Partner with Data Science and Finance to define KPIs and dashboards for performance reviews.
• Automate manual workflows end-to-end and build AI-driven experiments; partner with CRM for event-driven automations.
• Collaborate with Product/Eng to give AMs real-time visibility into seller health, churn risk, and expansion signals.
• Lead cross-functional programs with Sales, Product, Engineering, Analytics, and Finance; convert goals into technical requirements (PRDs/BRDs).
• Translate business goals into roadmaps, pilot programs, and scalable initiatives with clear milestones.

Skills

Strategy & operations

Action bias

Workflow automation

Documentation of requirements

GTM & Account Management

Stakeholder communication

Comfort with ambiguity

Tools

Salesforce

Looker

Snowflake

Zapier

Clay

n8n

Job description

Square is seeking a Manager, Growth Strategy & Operations within Global Account Management to design, execute, and scale strategies that deepen seller relationships and expand revenue across regions. The role blends growth strategy, revenue operations, and AI-driven automation, partnering with AM, Data Science, CRM, and Product/Eng teams to turn strategy into scalable systems.

You will lead cross-functional workstreams, define KPIs, and build end-to-end programs while driving predictable,