GTM Launch & Readiness Lead

Paychex; City of Rochester (NY); On-site; USD 81,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Paychex is seeking a Revenue Operations Manager to own and continuously improve the product launch process from a go-to-market and sales readiness perspective.

This role serves as the central coordinator between Product Development & IT (PDIT), Revenue Operations, Sales, and Marketing to ensure every product release is launched successfully with the field prepared to sell, support teams ready to enable adoption, and stakeholders aligned on execution.

Qualifications

• Bachelor’s degree in Business, Computer Science, or Information Systems.
• 4–7 years of experience in Sales, Revenue Operations, Sales Operations, Program/Project Management, or Product Operations.
• Proven success leading complex cross-functional initiatives with multiple stakeholders.
• PMI/Agile certification (e.g., PMP, CAPM) or equivalent.

Responsibilities

• Own and improve the GTM product launch framework, including timelines, readiness requirements, templates, stage gates, and stakeholder accountability.
• Establish repeatable launch processes that scale across multiple release types and priorities.
• Partner closely with PDIT, Sales, Marketing, Support, Finance, and Revenue Operations stakeholders to coordinate launch activities and ensure execution milestones are met.
• Serve as the primary facilitator for launch readiness reviews and execution checkpoints.
• Maintain the master launch calendar and manage dependencies across concurrent initiatives.
• Identify conflicts, resource constraints, and execution risks early.
• Ensure sales teams have the information, tools, training, positioning, and supporting materials necessary for successful product adoption and revenue generation.
• Coordinate launch-related communications and readiness activities across sales leadership and field teams.
• Maintain a single source of truth for launch status, key decisions, risks, and milestones.
• Deliver concise executive updates and recommendations to leadership.
• Proactively identify blockers, ownership gaps, or readiness concerns and drive timely resolution.
• Escalate issues that could impact launch timing, field readiness, or customer experience.
• Facilitate post-launch retrospectives and incorporate lessons learned into future launch processes.
• Measure launch effectiveness and identify opportunities to improve speed, adoption, and execution quality.

Skills

Project management

Stakeholder coordination

Communication skills

Cross-functional collaboration

Experience with PM platforms

Education

Bachelor’s degree in Business, Computer Science, or Information Systems

Tools

Jira

Asana

Monday.com

Smartsheet

Job description

Paychex is seeking a Revenue Operations Manager to own and continuously improve the product launch process from a go-to-market and sales readiness perspective.

This role serves as the central coordinator between Product Development & IT (PDIT), Revenue Operations, Sales, and Marketing to ensure every product release is launched successfully with the field prepared to sell, support teams ready to enable adoption, and stakeholders aligned on execution.