GSOC Operator

Crisis24; Tempe (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Crisis24 in Tempe, AZ is seeking a vigilant Security Dispatcher to monitor screens across access control, video, and intrusion systems and to respond quickly to alerts. You will multitask in a fast-paced 24/7 environment.

The role emphasizes precise incident logging, professional communication with employees and security personnel, and coordinating with field staff to ensure timely dispatch according to established protocols.

Qualifications

• High School Diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
• Prior experience in a security, dispatch, or customer service role is preferred, but not required.
• Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
• A strong sense of responsibility and a proactive, problem-solving mindset.
• Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.

Responsibilities

• Proactively monitor multiple screens displaying security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
• Dispatch security officers and other relevant personnel in response to alarms or security events, adhering to established performance criteria and protocols.
• Accurately log all security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel, providing professional, helpful, and customer-service-focused responses.
• Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.

Skills

Multitasking

Verbal communication

Written communication

Computer literacy

Background check

Flexible hours

Education

High School Diploma

Associate degree (plus)

Bachelor's degree (plus)

Tools

Access control systems

Video management systems

Security platforms

Incident management system

Job description

Responsibilities

• Proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
• Dispatch security officers and other relevant personnel in response to alarms or security events, adhering to established performance criteria and protocols.
• Accurately log all security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel, providing professional, helpful, and customer-service-focused responses.
• Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.

Requirements

• High School Diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
• Prior experience in a security, dispatch, or customer service role is preferred, but not required.
• Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
• A strong sense of responsibility and a proactive, problem-solving mindset.
• Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.

Data Protection

Adhere to applicable information security procedures and policies as updated from time to time on the ISMS. Report any information security incidents or potential information security threats to the Information Security Officer. Take a proactive approach to information security.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.