GSOC Operator - Night Shift, Security Alerts & Response

Pinkerton Consulting & Investigations, Inc.; Foster City (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Pinkerton Consulting & Investigations, Inc. is seeking a Global Security Operations Center (GSOC) Operator to monitor security systems, respond to incidents, and coordinate with public safety across assigned sites.

The role emphasizes vigilance, integrity, and proactive risk management, with a Tuesday-Saturday 9:30 pm-6:00 am shift pattern. Ideal candidates have a high school diploma or GED with GSOC experience, strong communication, and the ability to stay calm under pressure while providing

Qualifications

• High school diploma or GED with 1–2 years in GSOC or similar.
• Ability to monitor assets, analyze data, and make rapid notifications.
• Strong written and verbal communication.
• Remain composed under pressure and work well in a team.
• Ability to prioritize workload and manage time effectively.
• Maintain confidentiality of sensitive information.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems.
• Respond to and manage alarms and incidents and dispatch Security Specialists.
• Utilize customer service skills to handle critical situations with calm, problem-solving approach.
• Document security incidents in the case management system.
• Coordinate emergency response with management and public safety agencies.
• Assist client employees with safety and security concerns via email and phone.
• Investigate alarms with security patrol and facilities, alert police/fire as needed.
• Assist with after-hours administration of access badges.
• Conduct audits of panic/duress alarms, badge readers and doors.
• Perform QA to ensure KPIs/SOPs alignment.
• Collaborate with GSOC management and adherence to SOPs.
• Participate in training exercises between field Officers and Operators.
• All other duties, as assigned.

Skills

Detail oriented

Communication

Calm under pressure

Team player

Decision making

Time management

Confidentiality

Adaptability

Cross-department collaboration

Education

High school diploma or GED

Tools

CCTV systems

Access control

Case management system

Job description

Pinkerton Consulting & Investigations, Inc. is seeking a Global Security Operations Center (GSOC) Operator to monitor security systems, respond to incidents, and coordinate with public safety across assigned sites.

The role emphasizes vigilance, integrity, and proactive risk management, with a Tuesday-Saturday 9:30 pm-6:00 am shift pattern. Ideal candidates have a high school diploma or GED with GSOC experience, strong communication, and the ability to stay calm under pressure while providing