GSOC Manager: Global Security & Protective Operations

Crisis24; West Palm Beach (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Crisis24 is seeking a GSOC Manager based in Palm Beach, FL, to lead the Global Security Operations Center for high-profile clients and protect assets across properties. The role emphasizes strategic leadership, incident response, SOP development, and client service excellence.

The ideal candidate has 5+ years in security operations with supervisory experience, strong tech literacy (CCTV, access control, alarm systems), and a Florida Class D Security License.

Qualifications

• Minimum 5+ years of security operations, GSOC, intelligence, law enforcement, military, or corporate security experience.
• Minimum 2+ years of supervisory or management experience leading security operations teams.
• Demonstrated ability to manage personnel, prioritize competing demands, and make critical decisions under pressure.
• Strong understanding of security technologies including CCTV, access control, alarm monitoring, communications systems, and incident management platforms.
• Experience developing SOPs, operational workflows, and security program improvements.
• Strong analytical, investigative, and report-writing skills.
• Excellent verbal and written communication skills with the ability to engage clients and executive stakeholders.
• Florida Class D Security License.
• Proficiency with Microsoft Office Suite and multi-platform security operating environments.

Responsibilities

• Lead, mentor, and develop GSOC personnel, ensuring consistent performance, accountability, and professional growth.
• Manage day-to-day GSOC operations supporting multiple properties, principals, and security programs.
• Oversee monitoring and response activities involving alarms, CCTV systems, access control platforms, and other security technologies.
• Ensure timely and accurate incident management, escalation, reporting, and after-action review processes.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), post orders, and operational best practices.
• Conduct risk assessments, vulnerability reviews, and security program evaluations, providing recommendations for improvement.
• Serve as the primary liaison between GSOC operations, protective services teams, clients, vendors, and local emergency services.
• Monitor operational metrics and prepare reports, dashboards, and executive summaries for leadership and clients.
• Oversee staffing, scheduling, training, onboarding, and quality assurance initiatives.
• Ensure compliance with contractual requirements, regulatory standards, and company policies.
• Support emergency response, crisis management, and business continuity efforts as required.
• Maintain operational readiness and proper functionality of all security systems, communications platforms, and technology utilized within the GSOC.

Skills

Security operations

GSOC leadership

Supervisory experience

Security technologies

Incident management

SOPs

Communication skills

Florida Security License

Microsoft Office

Education

Bachelor's degree in Criminal Justice

Industry certifications (PSP, CPP, CSMP)

Tools

GENETEC Security Center

Job description

Crisis24 is seeking a GSOC Manager based in Palm Beach, FL, to lead the Global Security Operations Center for high-profile clients and protect assets across properties. The role emphasizes strategic leadership, incident response, SOP development, and client service excellence.

The ideal candidate has 5+ years in security operations with supervisory experience, strong tech literacy (CCTV, access control, alarm systems), and a Florida Class D Security License.