Director, GSOC Services

FCS Security Services, Inc.; Jacksonville (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

FCS Security Services, Inc. in Jacksonville, Florida is seeking an experienced Director of Security Operations to lead the Global Security Operations Center. This full-time position requires oversight of operations, team development, and technologies for a 24/7/365 center.

The ideal candidate will have extensive experience in security operations and prior leadership in an enterprise GSOC setting, along with the ability to manage and develop teams effectively.

Qualifications

• 7-10 years of experience in security operations, crisis management, or emergency management.
• Minimum 4 years in a senior GSOC leadership role at an enterprise or national level.
• Proven ability to present to C-suite executives, customers, and external partners.

Responsibilities

• Lead GSOC operations ensuring 24/7 monitoring and incident response.
• Develop and execute a GSOC roadmap including systems integration and capability expansion.
• Own selection and maintenance of GSOC technology platforms.

Skills

CCTV/VMS

Access Control

Intrusion Detection

Business Intelligence

People Management

Crisis Management

Education

Bachelor's degree in Security Management or related field

Tools

Power BI

Tableau

Grafana

Job description

OVERVIEW

First Coast Security is seeking an experienced Director of Security Operations to build and lead the Global Security Operations Center (GSOC) in Jacksonville, Florida. This is a full-time, in-person leadership role responsible for the full lifecycle of GSOC operations — from systems architecture and technology integration to team development and business intelligence. The GSOC operates 24/7/365, and this director will own its growth, maturity, and performance across multiple geographically distributed nodes. The right candidate is a builder, not a caretaker, with a track record of scaling enterprise security operations programs.

JOB DESCRIPTION

• Lead all GSOC operations across geographically separated nodes, ensuring 24/7/365 monitoring, incident response, and operational consistency
• Develop and execute a multi-year GSOC roadmap covering systems integration, workforce development, and capability expansion
• Serve as senior incident commander for complex security events, coordinating cross-functional and multi-jurisdictional response
• Own the selection, deployment, and maintenance of GSOC technology platforms including CCTV/VMS, access control, intrusion detection, and critical event management systems
• Build and maintain business intelligence infrastructure including Power BI dashboards and executive-level reporting for internal leadership and external clients
• Represent First Coast Security in customer-facing meetings, GSOC tours, vendor negotiations, and industry conferences
• Define staffing requirements and manage recruiting, onboarding, training, and performance management for all GSOC personnel
• Drive TMA Five Diamond Designation attainment and embed its standards into GSOC training, SOPs, and quality assurance programs

REQUIREMENTS

• Bachelor's degree in Security Management, Criminal Justice, Emergency Management, Homeland Security, or a related field; equivalent professional experience considered
• 7-10 years of progressive experience in security operations, crisis management, or emergency management
• Minimum 4 years in a senior GSOC leadership role at an enterprise or national level
• Demonstrated experience building or significantly maturing a GSOC program — not managing a steady-state operation
• Hands-on experience with physical security platforms: CCTV/VMS, access control (ACS/PACS), intrusion detection (IDS), critical event management (CEM), and mass notification systems
• Strong business intelligence skills including KPI dashboard development, trend analysis, and executive reporting
• Experience managing geographically distributed teams across multiple locations
• Proven ability to present to C-suite executives, customers, and external partners
• Flexible availability to support a 24/7/365 operation including nights, weekends, and holidays
• Must achieve TMA Five Diamond Designation within 6 months of hire

PREFERRED QUALIFICATIONS

• ASIS Certified Protection Professional (CPP), Physical Security Professional (PSP), or Professional Certified Investigator (PCI)
• Certified Emergency Manager (CEM) or Certified Business Continuity Professional (CBCP)
• Expert-level proficiency in Power BI, Tableau, Grafana, or comparable data visualization platforms
• Experience with threat intelligence platforms such as Dataminr or DigitalStakeout
• Familiarity with Everbridge, Ontic, Milestone, Lenel, or comparable enterprise security platforms
• Prior experience in contract security, managed security services, or a multi-client GSOC environment
• Active membership in ASIS International or the Security Industry Association (SIA)