GSOC Lead Operator

Allied Universal; Houston (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Smart Tools access to shifts

Career growth and training

Retirement and health benefits

Perks program discounts

Job summary

Allied Universal is hiring a GSOC Lead Operator in Houston. The senior on shift will support the GSOC Account Manager and ensure daily operations meet procedures. The role emphasizes leadership, incident response, access control, and effective communication across shifts.

Position is full-time with a pay rate of $24.40 per hour. Candidates should have a HS diploma, security-related licenses preferred, and willingness to undergo background checks and drug testing.

Qualifications

• Customer service experience preferred.
• Alarm panel experience preferred.
• Comfortable using a computer or tablet is preferred.
• State/county/city security license preferred.
• Access control and badge experience preferred.

Responsibilities

• Provide customer service to tenants, visitors, and contractors following site policies and emergency procedures.
• Respond to incidents calmly and communicate observations to appropriate personnel.
• Perform regular patrols of the property to deter unauthorized activity.
• Monitor access points and visitor activity per site procedures and document observations.
• Complete reports and maintain accurate logs, coordinating with Allied Universal leadership as needed.

Skills

Customer service

Alarm panel experience

Computer literacy

Driver's license

Education

High School Diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

The GSOC Lead Operator serves as the senior operator on shift and supports the GSOC Account Manager by ensuring daily GSOC operations are completed accurately, consistently, and in accordance with established procedures.

• Maintaining situational awareness, ensuring proper pass-down between shifts.
• Assisting with incident response and escalation, monitoring access control and CCTV systems, supporting temporary badge procedures, reviewing reports and documentation.
• Assisting with threat monitoring, executive travel monitoring, and other GSOC intelligence functions.

The Lead Operator provides guidance to GSOC Operators, reinforces established policies and procedures, identifies operational or performance concerns, and escalates significant issues to the GSOC Account Manager.

The position requires strong communication, sound judgment, attention to detail, professionalism, and the ability to lead GSOC operations during the assigned shift. Writing skills, and the ability to become proficient in multipole computer applications is required.

Position Type: Full Time

Pay Rate: $24.40 / Hour

DayTimeMon02:00 PM - 10:00 PMTue10:00 PM - 06:00 AMWed10:00 PM - 06:00 AMSat06:00 AM - 02:00 PMSun02:00 PM - 10:00 PM

What You’ll Do

• Provide customer service to tenants, visitors, and/or contractors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, communicating observations to appropriate personnel.
• Conduct regular and random patrols of commercial property common areas, entrances, parking areas, and perimeter to help to deter unauthorized activity.
• Monitor access points and visitor activity in accordance with site-specific procedures, documenting relevant observations and incidents.
• Complete required reports, maintain accurate activity logs, and communicate with Allied Universal leadership and property representatives as needed.

Minimum Requirements

• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Comfortably using a computer or tablet is preferred.
• A state, county, or city-issued security-related license is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.