GSOC Intelligence & Operations Supervisor

Securitas USA Northeast Region; Sunnyvale (CA); On-site; Full time

Job summary

A leading security company is seeking a GSOC Intelligence & Operations Supervisor in Sunnyvale, CA. This role involves supervising operations, ensuring effective incident response, and maintaining high service delivery standards. Candidates should have experience in security operations and strong leadership skills. Join a team committed to safeguarding assets and ensuring operational effectiveness in a fast-paced environment.

Qualifications

• 3–5 years of experience in a GSOC or similar security environment.
• Prior leadership experience supervising teams or managing operations.
• Strong communication skills with technical and non-technical audiences.

Responsibilities

• Supervise daily GSOC operations ensuring adherence to policies.
• Act as first escalation point during incidents providing guidance.
• Conduct briefings and oversee incident report accuracy.

Skills

Communication

Leadership

Organization

Decision-Making

Education

Associate or bachelor’s degree in Criminal Justice

Tools

Lenel

Milestone

Dataminr

Ontic

Onsolve

Job description

GSOC Intelligence & Operations Supervisor

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GSOC Intelligence & Operations Supervisor

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Job Title: GSOC Intelligence & Operations Supervisor

Location: Sunnyvale, CA

Job Type: Full-Time; 6 Shifts Open

Salary Range: $45/hour

Openings

Monday – Friday 0600-1400

Monday – Friday 1400-2200

Sunday – Thursday 2200-0600

Tuesday – Saturday 0600-1400

Tuesday – Saturday 1400-2200

Tuesday – Saturday 2200-0600

Summary

The GSOC Intelligence & Operations Supervisor serves as a frontline leader within the Global Security Operations Center (GSOC), responsible for supervising GSOC Intelligence & Operations Analysts and ensuring the effective execution of real-time monitoring, incident response, and situational awareness functions. Operating in a 24/7 mission-critical environment, the Supervisor acts as a tactical coordinator for security operations during their shift—balancing operational duties with personnel oversight, quality control, and communication with internal stakeholders. This role requires a high level of situational awareness, sound decision-making under pressure, and a commitment to maintaining high service delivery standards. The Supervisor ensures adherence to Standard Operating Procedures (SOPs) and supports the GSOC Intelligence & Operations Manager in achieving operational goals across global security operations.

Essential Functions

• Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures.
• Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time.
• Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts.
• Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts.
• Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards.
• Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews.
• Maintain real-time visibility on global events that may impact LinkedIn’s personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders.
• Coordinate response activities with on-site security personnel, first responders, or law enforcement when required.
• Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams.
• Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness.
• Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts.
• Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.
  
  

Qualifications

• 3–5 years of experience in a GSOC, security operations center, or similar security environment.
• Prior leadership experience (formal or informal), such as supervising teams or managing shift operations.
• Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses.
• Strong communication skills—both written and verbal—with the ability to convey information to technical and non-technical audiences.
• Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve).
• High level of organization, attention to detail, and ability to multitask in high-pressure environments.
  
  

Prefered Qualifications

• Associate or bachelor’s degree in Criminal Justice, Emergency Management, Homeland Security, or related field—or equivalent relevant experience.
• Experience managing, mentoring or training team members.
• Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures.
• Knowledge of international threat environments and geopolitical risk analysis.
  
  

Minimum Hiring Standards

• Must have the legal right to work in the USA.
• Must have the ability to speak, read, and write English.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screening and background investigation.
  
  

Certificates, Licenses, Registration

• California Security Guard license.
• CPR/AED/First Aid Training Certification preferred.
  
  

COMPENTENCIES

• Demonstrates the ability to manage and motivate GSOC personnel, balancing oversight with mentorship.
• Understands GSOC workflows and ensures alignment with policies and objectives.
• Capable of managing incidents with composure and strategic thinking, guiding the team through escalation and resolution.
• Maintains a broad view of global events and potential threats while prioritizing response actions.
• Delivers clear, professional, and timely communications across various channels and stakeholders.
• Applies critical thinking and initiative to troubleshoot issues, make decisions, and resolve conflicts.
• Skilled in using GSOC platforms and able to identify or escalate technical problems efficiently.
• Seeks out ways to enhance GSOC operations through feedback, training, and SOP development.
  
  

WORKING CONDITIONS

• This is an onsite role based in a secure facility; remote work is not permitted.
• This is a shift-based position with a permanent schedule that may include weekends, holidays, and mandatory overtime.
• Prolonged periods of monitoring and desk-based work are necessary.
• The environment is fast-paced and high-stakes, demanding continuous situational awareness.
• The ability to remain calm under pressure and respond quickly to emergencies or high-impact events is essential.
• Regular participation in training and drills is required to ensure ongoing operational readiness.
  
  

Why Join Securitas?

If joining our management team sounds like the right fit for you, please click apply today!

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Company Website: https://www.securitasinc.com

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Our Company Mission

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

• Job Identification 159000
• Job Category Security Officers
• Posting Date 05/14/2025, 04:27 PM
• Job Schedule Full time
• Locations Sunnyvale, CA, United States
• Pay Range $45 per hour

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Security and Investigations

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