GSMR Group Sales Coordinator

American Heritage Railways; North Carolina; Hybride; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

Company-funded HSA

Parental Leave

Life/AD&D Insurance

Disability insurance

Tuition Reimbursement

Train passes

401K with company-match

Paid time off (PTO)

Attractions pass

Résumé du poste

American Heritage Railways seeks a Group Sales Representative to oversee regional group travel sales and represent GSMR at trade shows and events. You will build relationships with tour operators, present sales materials, and write group contracts.

You will manage reservations for groups, quote deposits and payments, and coordinate with lodging and activities. This is a public-facing, leadership role requiring strong English communication and organizational skills.

Qualifications

• Advanced knowledge of Microsoft OS and Microsoft 365 Suite.
• Ability to communicate effectively in English (written and spoken).
• Must be able to lift up to 50 lbs.
• Must be able to ride and move comfortably throughout a moving train.
• Valid Driver's License and able to pass DMV check.
• Willing to travel to tradeshows and conventions.
• Background check required.

Responsabilités

• Maintain and build relationships with tour directors, escorts, and group travel companies.
• Enter and manage all group reservations (20+ passengers) in reservations system and assist clients with trips and area attractions.
• Enter deposits, final payments, and manage passenger adjustments, cancellations and re-bookings.
• Act as GSMR representative for lodging and activities in the area.
• Provide group sales orders and details to appropriate departments on a timely basis.
• Maintain GSMR’s group sales contact list.
• Meet weekly sales calls quotas.
• Maintain complete and accurate records for group sales.
• Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
• Public-facing role with direct customer service and hospitality.
• Provide hands-on leadership with employees, the public and passengers.

Connaissances

Customer service

English communication

Organizational skills

Multitasking

Teamwork

Outils

Microsoft OS

Microsoft 365

Description du poste

Job Details

Job Location: BRYSON CITY, NC 28713, Position Type: Regular, Salary Range: $16.00 - $19.00 Hourly, Division/Department: Reservations

Reports To: Reservations Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Regular

Location: Bryson City, NC

Compensation: $16-19/hour + Commission

Job Summary

Oversees Group Sales and serves as the company’s Group Sales Representative at regional group travel-oriented trade shows, networking, creating new relationship opportunities, presenting sales presentations, writing contracts, etc.

Benefits Offered

• The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees)
• Parental Leave
• Life/AD&D Insurance
• Long/Short Term Disability coveragenli>
• Tuition Reimbursement
• Train passes
• a 401K with company-match and a generous PTO plan.
• Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions.

Essential Duties and Responsibilities

• Maintain and build good relationships with tour directors, escorts, and group travel companies.
• Enter and maintain all group (20+ passengers) or car charter reservation requests in reservations system while assisting clients with questions regarding trips, travel plans, and other area attractions.
• Enters deposits, final payments, and maintains passenger adjustments, cancellations, re-bookings, etc.
• Acts as the GSMR representative for the area to include, but not limited to, lodging and activities.
• Provide Group Sales orders and details to the appropriate departments on a timely and organized basis.
• Maintain GSMR’s group sales contact list.
• Responsible for meeting sales calls quotas on a weekly basis.
• Maintains complete and accurate records for group sales.
• Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
• This is a public facing role with direct customer service and hospitality.
• Provide hands-on leadership with employees, colleagues, the public and passengers.
• Other duties as requested by GSMR & AHR management.

Work Environment

• Mostly office environment
• Work on and off the train in varied terrain in all weather during both daylight and dark hours
• Varied schedule throughout the year dictated by train, groups, private charters and event schedules.

Qualifications

• Advanced knowledge of Microsoft OS and Microsoft 365 Suite.
• Company travel to tradeshows, conventions, etc. throughout the year.
• Ability to communicate effectively in both written and spoken English.
• Ability to lift up to 50 lbs.
• Must be able to ride and walk/move comfortably throughout a moving train.
• Muss possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Must be able to pass a background check.
• Valid Driver License and must be able to pass a DMV check.