GSMR Group Sales Coordinator

American Heritage Companies; Bryson City (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Rx coverage

Parental Leave

Life/AD&D Insurance

Disability insurance

Tuition Reimbursement

Train passes

401K with match and PTO

Attraction pass

Job summary

Great Smoky Mountains Railroad in Bryson City, NC is seeking a Group Sales Representative to oversee group sales, represent at regional travel trade shows, and build relationships with tour directors and group travel companies.

You will present sales proposals, draft contracts, enter bookings in the reservations system, manage deposits and payments, and collaborate with departments to fulfill group travel experiences.

Qualifications

• Experience building relationships with tour directors and group travel companies.
• Handling group reservations (20+ passengers) and trip inquiries.
• Processing deposits and payments, managing re-bookings and cancellations.
• Public-facing role with hospitality and customer service.
• Able to pass background and DMV checks.
• Knowledge of local attractions is a plus.

Responsibilities

• Maintain and build relationships with tour directors, escorts, and group travel companies.
• Enter and maintain all group (20+ passengers) or car charter reservation requests in reservations system while assisting clients with questions regarding trips, travel plans, and other area attractions.
• Enters deposits, final payments, and maintains passenger adjustments, cancellations, re-bookings, etc.
• Acts as the GSMR representative for the area to include lodging and activities.
• Provide Group Sales orders and details to the appropriate departments on a timely and organized basis.
• Maintain GSMR’s group sales contact list.
• Responsible for meeting sales calls quotas on a weekly basis.
• Maintains complete and accurate records for group sales.
• Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
• This is a public facing role with direct customer service and hospitality.
• Provide hands-on leadership with employees, colleagues, the public and passengers.
• Other duties as requested by GSMR & AHR management.

Skills

Relationship building

Sales presentations

Customer service

Communication skills

Organizational skills

Reservations software

Job description

Job Details

Job Location: BRYSON CITY, NC 28713, Position Type: Regular, Salary Range: $16.00 - $19.00 Hourly, Division/Department: Reservations

Reports To: Reservations Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Regular

Location: Bryson City, NC

Compensation: $16-19/hour + Commission

Job Summary

Oversees Group Sales and serves as the company’s Group Sales Representative at regional group travel-oriented trade shows, networking, creating new relationship opportunities, presenting sales presentations, writing contracts, etc.

Benefits Offered

• Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees)
• Parental Leave
• Life/AD&D Insurance
• Long/Short Term Disability coverage
• Tuition Reimbursement
• Train passes
• a 401K with company-match and a generous PTO plan
• Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions

Essential Duties and Responsibilities

• Maintain and build good relationships with tour directors, escorts, and group travel companies.
• Enter and maintain all group (20+ passengers) or car charter reservation requests in reservations system while assisting clients with questions regarding trips, travel plans, and other area attractions. .
• Enters deposits, final payments, and maintains passenger adjustments, cancellations, re-bookings, etc.
• Acts as the GSMR representative for the area to include, but not limited to, lodging and activities.
• Provide Group Sales orders and details to the appropriate departments on a timely and organized basis.
• Maintain GSMR’s group sales contact list.
• Responsible for meeting sales calls quotas on a weekly basis.
• Maintains complete and accurate records for group sales.
• Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
• This is a public facing role with direct customer service and hospitality.
• Provide hands-on leadership with employees, colleagues, the public and passengers.
• Other duties as requested by GSMR & AHR management.

Work Environment

• Mostly office environment
• Work on and off the train in varied terrain in all weather during both daylight and dark hours
• Varied schedule throughout the year dictated by train, groups, private charters and event schedules.

Qualifications

• Advanced knowledge of Microsoft OS and Microsoft 365 Suite.
• Company travel to tradeshows, conventions, etc. throughout the year.
• Ability to communicate effectively in both written and spoken English.
• Ability to lift up to 50 lbs.
• Must be able to ride and walk/move comfortably throughout a moving train.
• Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Must be able to pass a background check.
• Valid Driver License and must be able to pass a DMV check.