Growth & Revenue Operations Specialist

NAVEX Global, Inc.; Charlotte (NC); Hybrid; USD 40,000 - 55,000; Full time

Job summary

NAVEX Global, Inc. is seeking a detail-oriented GTM Operations Specialist to join our Center of Excellence. You’ll build, validate, and process quotes and renewals, manage credits, change orders, and realignments, and support migrations with precision.

You’ll partner with Sales and Customer Experience to ensure accurate revenue workflows. The role is hybrid, requiring strong attention to detail, 2+ years in revenue operations, and Salesforce CPQ familiarity to drive scalable, smooth processes.

Qualifications

• 2+ years in account management, revenue operations, sales operations, or a similar operational role.
• Strong attention to detail with ability to manage multiple priorities in a fast-paced environment.
• Clear, professional written and verbal communication skills.
• Proven ability to collaborate cross-functionally and navigate ambiguity with confidence.
• Experience with Salesforce preferred; Salesforce CPQ experience is a plus.

Responsibilities

• Build, validate, and process quotes, renewal order forms, change orders, and term realignments with accuracy and efficiency
• Process customer credits, usage overages, and product decommissions while ensuring proper documentation and compliance with internal procedures
• Support operational integration initiatives related to mergers, acquisitions, and customer migrations
• Provide guidance and support for CPQ processes, configurations, troubleshooting, and issue resolution
• Manage internal escalations from intake through resolution, while delivering clear and timely updates to stakeholders
• Identify operational friction points and contribute to the standardization, documentation, and continuous improvement of best practices

Skills

Account management

Revenue operations

Sales operations

Attention to detail

Communication

Cross-functional collaboration

Salesforce

Tools

Salesforce CPQ

Job description

NAVEX Global, Inc. is seeking a detail-oriented GTM Operations Specialist to join our Center of Excellence. You’ll build, validate, and process quotes and renewals, manage credits, change orders, and realignments, and support migrations with precision.

You’ll partner with Sales and Customer Experience to ensure accurate revenue workflows. The role is hybrid, requiring strong attention to detail, 2+ years in revenue operations, and Salesforce CPQ familiarity to drive scalable, smooth processes.