growth product manager for customer success

Adapty; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible remote work

Belgrade office

London office

Professional support

Language learning

Sports

Health insurance

Laptop coverage

Job summary

Adapty helps mobile apps manage in-app purchases and paywalls, serving 20,000+ apps and processing $3B+ in subscriptions yearly. This role owns a portfolio of 30–40 apps, acting as a growth partner to optimize funnels, paywalls, and monetization strategies.

You’ll work across analytics dashboards and strategic conversations to turn insights into commercial impact. You’ll lead proactive adoption, retention, and expansion within clients, guiding integration, and driving campaigns live.

Qualifications

• Hands-on experience with in-app subscriptions.
• Direct experience with subscription monetization, not just adjacent areas.
• Experience owning traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing.
• Fluent English, written and spoken.

Responsibilities

• Own a portfolio of 30–40 clients and be their growth partner.
• Serve as the main contact and accountability for retention, health, and growth; onboard new clients.
• Guide clients through integration, build their first funnel and paywall, and drive campaign launches.
• Audit client usage of Adapty, identify underused features, and drive full adoption.
• Identify at-risk accounts early and drive renewal/expansion opportunities.
• Run paywall and UA analyses and provide concrete A/B test recommendations to increase subscription revenue.
• Identify cross-sell opportunities and close deals through to won.
• Communicate customer feedback to product and ensure critical issues ship.

Skills

In-app subscriptions

Subscription monetization

UA & funnel optimization

A/B testing

Fluent English

Strategic client conversations

Tools

Amplitude

Meta Ads

Job description

Описание

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 20K+ apps, process $3B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: make apps rich. We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile's fastest-growing SaaS companies and aiming for number one worldwide. What This Role Is About Adapty powers subscriptions for thousands of mobile apps, and our clients don't come to us for a billing tool, they come to grow subscription revenue. This role exists to make that happen. You'll own a portfolio of 30-40 apps and act as their growth partner: understanding their funnel from ad click to purchase, finding where money leaks out, and bringing them concrete recommendations on paywalls, pricing, and A/B tests. You will be a sparring partner who knows subscription monetization as well as our clients do. This isn't a ticket-answering job. Proactiveness, retention, adoption, and expansion in your portfolio are yours to drive, which means you'll spend your time in analytics dashboards and in strategic conversations, and you'll be comfortable turning a good insight into a commercial one.

Задачи

• Own a portfolio of 30-40 clients.
• You’ll be the main point of contact and the person accountable for their retention, health, and growth Onboard new clients.
• After handoff from Sales, guide them through integration, help them build their first funnel and paywall, and get their campaigns live Close product adoption gaps.
• Audit how each client actually uses Adapty, spot underused features, and drive them to full adoption.
• Identify at-risk accounts early and act before renewal is in question Drive account growth.
• Run paywall and UA analyses, and come to clients with concrete A/B test recommendations that move their subscription revenue, not generic check-ins Unlock and close cross-sells.
• Identify expansion potential across the product line and own those deals through to closed-won Be the voice of the customer.
• Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues actually ship Know the product inside and out.
• You’ll be expected to answer detailed technical questions and support complex use cases without escalating everything.

Требования

• Hands-on experience with in-app subscriptions.
• You've worked with subscription monetization directly, not just adjacent to it Full-cycle mobile growth background.
• Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing Fluent English, written and spoken
• Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it Sharp mind and strong communication.
• You can hold a strategic conversation with a founder or a growth lead and be taken seriously Independent and proactive.
• We don't micromanage — you own your accounts and your numbers Experience at a SaaS company in the mobile industry
• Working knowledge of Amplitude, Meta Ads, and creative testing Track record of measurable account expansion or upsell in a previous CS role
• Familiarity with support/CRM tools

Условия

• Full time
• Strong product with industry-best metrics
• Adapty is among the top 5% fastest-growing SaaS companies
• Exceptional compensation directly tied to your results
• Direct communication and ownership
• No bureaucracy, no politics, just impact
• Flexible remote work
• Join us from anywhere or work onsite in our Belgrade or London offices Professional support
• Language learning, sports, health insurance, laptop coverage, and more