Growth Path Automotive Service Advisor | Career Advancement

Stone Mountain Volkswagen; Snellville (GA); On-site; USD 42,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid vacation

Medical, Dental & Vision insurance

401(k) matching

Referral program

Employee discount

Health savings account

Relocation assistance

Professional development assistance

Opportunity for Career Advancement

Positive Atmosphere

Job summary

Stone Mountain Volkswagen in Snellville, GA is seeking a Service Advisor to join a fast-growing team. You will greet clients, gather vehicle information, and schedule service while clearly explaining repair options.

This role emphasizes excellent customer service, strong communication, and the ability to multitask in a dynamic environment. We promote from within and offer a comprehensive benefits package, including health, retirement contributions, and opportunities for career advancement.

Qualifications

• Prior service advisor experience preferred.
• Strong communication skills, attention to detail and able to multi-task.
• Exceptional Customer Service Skills.
• Great phone skills.
• General Knowledge of Vehicle Mechanical Operations.
• Exceptional prior CSI scores.
• Reynolds experience is a plus.

Responsibilities

• Greeting clients, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the client and/or test-driving the vehicle to confirm source of service repairs.
• Estimating the cost and time needed to do the repair.
• Handling customer concerns and maintaining high guest satisfaction standards.
• Check on the progress of the vehicle during servicing and contacting the guest when technicians discover additional problems.
• Getting guest approval to do additional work and explaining the work performed and the charges being billed.

Skills

Service advisory experience

Communication skills

Customer service

Multitasking

CSI scores

Vehicle knowledge

Reynolds experience

Tools

Reynolds

Job description

Stone Mountain Volkswagen in Snellville, GA is seeking a Service Advisor to join a fast-growing team. You will greet clients, gather vehicle information, and schedule service while clearly explaining repair options.

This role emphasizes excellent customer service, strong communication, and the ability to multitask in a dynamic environment. We promote from within and offer a comprehensive benefits package, including health, retirement contributions, and opportunities for career advancement.