Sales Support Pro: Drive Orders & Growth

ePlus Inc; Northern (KY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

ePlus Inc is seeking a Sales Support Representative to generate new business while growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

You will place orders from customer POs, follow up to ensure on-time delivery, manage open orders, verify accurate invoicing, and resolve issues with customers and suppliers.

Qualifications

• 1+ years of sales or customer service experience.
• Knowledge of computers/networking and IT industry.
• Excellent communication/phone skills.
• Ability to prioritize and multi task.
• Must be a team player with a positive attitude.
• Knowledge of Microsoft Office is a must.

Responsibilities

• Accurately place orders into the system from customer-issued POs.
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Skills

Sales experience

Customer service

Computers and networking knowledge

Excellent communication skills

Multitasking

Team player

Tools

Microsoft Office

Job description

ePlus Inc is seeking a Sales Support Representative to generate new business while growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

You will place orders from customer POs, follow up to ensure on-time delivery, manage open orders, verify accurate invoicing, and resolve issues with customers and suppliers.