Growth-Oriented OEM Account & Programs Specialist

ADP, Inc.; Elk Grove Village (IL); On-site; USD 67,000 - 88,000; Full time

Job summary

Rensa Filtration in Elk Grove Village, IL, is seeking an OEM Account & Program Coordinator to support the OEM Sales Director and manage the day-to-day needs of our growing OEM customer base. You will coordinate quotes, purchase orders, samples, forecasts, and internal follow-up activities while collaborating with Sales, Engineering, Quality, Customer Service, Production, and Supply Chain teams.

Strong organizational skills and proactive communication are essential to keep projects moving and

Qualifications

• Four or more years of experience in sales support, customer service, account coordination, project coordination, or a similar role.
• Experience in manufacturing, filtration, HVAC, industrial products, or another technical environment is preferred.
• Previous experience supporting OEM customers or coordinating technical products and projects is a plus.
• Experience using ERP and CRM systems is preferred.

Responsibilities

• Provide day-to-day administrative, account, and sales support to the OEM Sales Director.
• Assist with preparing, submitting, and tracking customer quotations and requests for quotations.
• Maintain quote logs and use the CRM system to document and follow up on outstanding quotations, samples, opportunities, and customer requests.
• Assist with processing customer purchase orders and verifying pricing, minimum order quantities, lead times, product information, and order status.
• Track open purchase orders and coordinate with internal teams to obtain updated production and shipping dates.
• Identify potential delays and communicate with the appropriate internal teams to ensure customer commitments are addressed proactively.
• Coordinate customer sample requests and prototype orders.
• Own and maintain customer forecasts and communicate anticipated demand to Operations and Supply Chain.
• Support new product and OEM project coordination from the initial request for quotation through production.
• Coordinate with Engineering and Quality regarding drawings, specifications, testing requirements, approvals, and customer documentation.
• Maintain accurate customer pricing, product information, specifications, account records, and correspondence.
• Prepare sales reports, opportunity updates, customer summaries, and other information required by the OEM Sales Director.
• Assist with customer presentations, meetings, and follow-up action items.
• Communicate directly with customers, when appropriate, regarding routine order, quotation, sample, and project updates.
• Work closely with Customer Service, Production, Engineering, Quality, and Supply Chain to ensure customer requirements are clearly communicated and addressed.
• Maintain organized documentation and correspondence for key OEM accounts.
• Follow up consistently on internal and customer action items to ensure projects continue moving forward.
• Support additional OEM sales initiatives and projects as assigned.
• Clearly communicate open issues and elevate concerns when additional support or management involvement is required.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Professional communication

Tools

Microsoft Outlook

Excel

Word

ERP systems

CRM systems

Job description

Rensa Filtration in Elk Grove Village, IL, is seeking an OEM Account & Program Coordinator to support the OEM Sales Director and manage the day-to-day needs of our growing OEM customer base. You will coordinate quotes, purchase orders, samples, forecasts, and internal follow-up activities while collaborating with Sales, Engineering, Quality, Customer Service, Production, and Supply Chain teams.

Strong organizational skills and proactive communication are essential to keep projects moving and