Customer Service & Sales Support Associate

RENSA FILTRATION INC; Carol Stream (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Rensa Filtration is seeking a Full Time Support Level 2 AFE-Corporate position in Carol Stream, IL to deliver exceptional customer service and administrative support for sales.

You will handle inquiries, process orders, coordinate fulfillment, and assist sales reps, contributing to customer satisfaction and business growth.

Ideal candidates are highly organized, detail-oriented, and able to thrive in a fast-paced environment while supporting multiple internal teams.

Qualifications

• High school diploma or equivalent required; further education preferred.
• Experience in customer service, sales support, or order management is preferred.
• Experience in manufacturing or B2B environment is a plus.

Responsibilities

• Serve as primary contact for customer inquiries via phone and email.
• Enter, process, and manage customer purchase orders.
• Create sales orders from approved customer quotes and ensure timely order fulfillment.
• Support sales representatives with account management, quote preparation, order tracking, and customer follow-up activities.
• Coordinate order entry, shipment tracking, and delivery schedules to ensure customers receive products on time.
• Maintain accurate customer records and document customer interactions within CRM and business systems.
• Schedule meetings, maintain department records, and provide general administrative support to the sales team.

Skills

Excellent communication

Organizational skills

Multitasking

Time management

Data entry

Order processing

Teamwork

Phone etiquette

Microsoft Office

CRM familiarity

NetSuite experience

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Tools

NetSuite

ERP systems

CRM systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Support Level 2 AFE-Corporate, Carol Stream, IL, US

Salary Range: $18.00 To $22.00 Hourly

Who is Rensa Filtration?

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

What We Do

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

What you will do:

The Customer Service & Sales Support Associate plays a critical role in supporting customers, sales representatives, and internal operations by delivering exceptional customer service and administrative support. This position serves as a key point of contact for customers, managing inquiries, processing orders, coordinating order fulfillment, and supporting day-to-day sales activities. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment while helping drive customer satisfaction and business growth.

Essential Duties and Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email, providing prompt and professional assistance.
• Enter, process, and manage customer purchase orders accurately and efficiently.
• Create sales orders from approved customer quotes and ensure timely order fulfillment.
• Support sales representatives with account management, quote preparation, order tracking, and customer follow-up activities.
• Coordinate order entry, shipment tracking, and delivery schedules to ensure customers receive products on time.
• Maintain accurate customer records and document customer interactions within CRM and business systems.
• Schedule meetings, maintain department records, and provide general administrative support to the sales team.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Associate's degree or bachelor's degree preferred.
• Previous experience in customer service, sales support, inside sales, order management, or administrative support preferred.
• Experience in a manufacturing, industrial, distribution, or business-to-business (B2B) environment is a plus.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills with strong phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Experience with ERP and CRM systems preferred; NetSuite experience is a plus.
• Strong data entry and order processing skills.
• Ability to work independently while also collaborating effectively with cross-functional teams.