Growth‑Oriented Network & Server Engineer

Integrated Network Concepts; Avon Lake (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidized Health Care

Dental

Vision

Paid vacation and holidays

401k

Job summary

Integrated Network Concepts, an Ohio MSP, seeks a self-driven Network/Server Engineer to support small Businesses with moderately complex networks. The role focuses on implementing, maintaining, and evolving network, server, and endpoint solutions.

You will work with our Solutions Engineering team to diagnose issues, perform remote troubleshooting, and document resolutions. The position offers growth into various technical roles within a collaborative team.

Qualifications

• Experience in Networking, Server, and/or endpoint support/management.
• Ability to diagnose and resolve complex technical issues.
• Strong design and technical communication skills.
• Customer-focused with ability to translate technical concepts to clients.

Responsibilities

• Serve as a primary point of contact for customers seeking technical assistance via phone or email.
• Perform remote troubleshooting and diagnose issues via diagnostic techniques.
• Determine best solutions based on issue details and guide customers through resolution.
• Escalate unresolved issues to higher support levels as needed.
• Record events and resolutions in logs and assist with solution design when requested.

Skills

Networking knowledge

Troubleshooting

Technical communication

Customer-focused

End-to-end experience

Job description

Integrated Network Concepts, an Ohio MSP, seeks a self-driven Network/Server Engineer to support small Businesses with moderately complex networks. The role focuses on implementing, maintaining, and evolving network, server, and endpoint solutions.

You will work with our Solutions Engineering team to diagnose issues, perform remote troubleshooting, and document resolutions. The position offers growth into various technical roles within a collaborative team.