Growth-Oriented IT Help Desk Specialist

Brookdale; Brentwood (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Employee discounts

Referral program

Early wage access

Job summary

Brookdale in Brentwood, TN is seeking a motivated End User Support Associate to provide first level help desk assistance across a variety of technologies. You will diagnose problems, guide end users, document requests, and help keep systems running smoothly.

Candidates should have a high school diploma with 1–2 years related experience; an associate degree or higher is preferred. The role offers teamwork, training, and opportunities to grow within a nationwide senior living company.

Qualifications

• High school education required; 1–2 years related experience preferred.
• Associate’s degree or higher preferred.

Responsibilities

• Provide first level IT support for Brookdale associates on systems and procedures.
• Diagnose problems, resolve issues, and document requests in a service management system.
• Escalate issues to appropriate teams and assist with cross-team coordination.

Skills

Troubleshooting

Problem solving

Attention to detail

Organizational skills

Communication skills

Education

High school diploma

Associate’s degree or higher preferred

Tools

Service management system

Job description

Brookdale in Brentwood, TN is seeking a motivated End User Support Associate to provide first level help desk assistance across a variety of technologies. You will diagnose problems, guide end users, document requests, and help keep systems running smoothly.

Candidates should have a high school diploma with 1–2 years related experience; an associate degree or higher is preferred. The role offers teamwork, training, and opportunities to grow within a nationwide senior living company.