Growth‑Oriented Customer Service Specialist — Copier Support

WiZiX Technology Group, Inc.; Fresno (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

WiZiX Technology Group, Inc. seeks a dependable Customer Service Representative to be the first contact for customers calling about copier service needs and supply orders in Fresno, CA.

You will coordinate dispatch, process supply requests, and ensure prompt, professional assistance. The ideal candidate has prior customer service experience in office equipment or related tech, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in customer service or call center, ideally in office equipment, copier, or related technology industries.
• Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
• Strong communication skills—both verbal and written—with a professional phone manner.
• Ability to multitask, stay organized, and handle high call volumes.
• Positive attitude and a team player.

Responsibilities

• Answer inbound service and supply calls from customers regarding copier/printer equipment.
• Process and track supply orders, including toner and maintenance kits.
• Create and dispatch service tickets to field technicians based on urgency and location.
• Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
• Maintain accurate records of customer interactions and service history in our system.
• Follow up to ensure customer satisfaction and timely resolution of all requests.
• Monitor incoming low toner notifications from our various cloud systems

Skills

Strong communication

Multitasking

Customer service

Office equipment knowledge

CRM/dispatch software

Microsoft Office

Team player

Education

High school diploma or equivalent; some college preferred

Tools

CRM/dispatch software

Microsoft Office

Job description

WiZiX Technology Group, Inc. seeks a dependable Customer Service Representative to be the first contact for customers calling about copier service needs and supply orders in Fresno, CA.

You will coordinate dispatch, process supply requests, and ensure prompt, professional assistance. The ideal candidate has prior customer service experience in office equipment or related tech, strong communication, and the ability to multitask in a fast-paced environment.