Growth-Oriented Commercial Operations Director

Gilman Partners; Cincinnati (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Monti, a growing manufacturing company, is seeking a Director of Commercial Operations in Cincinnati, OH to lead the transformation of sales processes and customer experience. You will partner with Sales, Marketing, and Operations to standardize workflows, implement performance metrics, and build scalable systems that support rapid growth.

The ideal candidate has 10+ years of leadership in manufacturing, deep experience with ERP/CRM and data analytics, and a track record of improving commercial

Qualifications

• 10+ years of progressive leadership experience in manufacturing.
• Experience leading technically oriented commercial teams.
• Experience improving, standardizing, and transforming business processes.
• Strong understanding of B2B relationships, quoting, order management, and commercial execution.
• Willingness to travel approximately 10%.
• MBA or advanced degree preferred.
• Experience in electrical manufacturing, industrial equipment, automation, or related B2B markets is highly desirable.

Responsibilities

• Partner with the VP of Sales & Marketing to evaluate, improve, and standardize sales processes, workflows, roles, and operating rhythms.
• Identify process gaps, bottlenecks, and inefficiencies and implement practical solutions that improve accountability and execution.
• Enhance the end-to-end customer experience by improving communication, responsiveness, reliability, and follow-through.
• Support strategic customer relationships and participate in discussions involving pricing, service expectations, contracts, rebates, and long-term supply arrangements.
• Collaborate with Sales, Customer Service, Operations, Finance, Supply Chain, and Engineering to improve commercial workflows and reduce operational friction.
• Improve quoting, pricing support, estimating coordination, and order management processes to increase speed, accuracy, and margin visibility.
• Lead, coach, and develop team members while establishing strong performance expectations, accountability, and communication practices.
• Develop and implement KPIs, dashboards, scorecards, and reporting tools that improve operational visibility and business decision-making.
• Drive continuous improvement initiatives that support scalable growth, improved customer service, and stronger commercial execution.

Skills

Cross-functional leadership

Data-driven decisions

Communication

Problem-solving

ERP/CRM experience

Education

Bachelor’s degree in Business, Sales, Marketing, Operations, Engineering, Supply Chain, or related field

MBA or advanced degree preferred

Tools

ERP systems

CRM systems

Data analytics tools

Job description

Monti, a growing manufacturing company, is seeking a Director of Commercial Operations in Cincinnati, OH to lead the transformation of sales processes and customer experience. You will partner with Sales, Marketing, and Operations to standardize workflows, implement performance metrics, and build scalable systems that support rapid growth.

The ideal candidate has 10+ years of leadership in manufacturing, deep experience with ERP/CRM and data analytics, and a track record of improving commercial