Growth-Centric Commercial Operations Lead

Monti, Inc.; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Monti, Inc. in Cincinnati seeks a Director of Commercial Operations to spearhead the transformation of sales processes, customer experience, and operating rhythms to support rapid growth.

You will partner with the VP of Sales & Marketing to standardize workflows, implement KPIs and dashboards, and build a high-performing cross-functional team. This role emphasizes data-driven decision making and continuous improvement to drive margin and service excellence.

Qualifications

• Bachelor’s degree in business, sales, or related field.
• 10+ years of progressive leadership experience in manufacturing.
• Experience transforming and standardizing business processes in a growing organization.
• Experience leading technical, commercial teams.
• Knowledge of ERP/CRM and data analytics to improve workflows.
• Willingness to travel approximately 10%.

Responsibilities

• Partner with VP of Sales & Marketing to evaluate and standardize sales processes, workflows, roles, and operating rhythms.
• Identify process gaps and implement practical solutions to improve accountability and execution.
• Enhance end-to-end customer experience through better communication and follow-through.
• Support strategic customer relationships and discussions on pricing, contracts, and service expectations.
• Collaborate across Sales, Customer Service, Operations, Finance, Supply Chain, and Engineering to improve workflows.
• Lead and develop team members with strong performance expectations and accountability.
• Develop KPIs, dashboards, and reporting tools to improve visibility and decision-making.
• Drive continuous improvement initiatives to support scalable growth.

Skills

Cross-functional leadership

Data analytics

Communication

Problem-solving

Continuous improvement

Change management

Education

MBA or advanced degree

Bachelor’s degree in Business, Sales, Marketing, Operations, Engineering, or related field

Tools

ERP systems

CRM systems

Data analytics tools

Job description

Monti, Inc. in Cincinnati seeks a Director of Commercial Operations to spearhead the transformation of sales processes, customer experience, and operating rhythms to support rapid growth.

You will partner with the VP of Sales & Marketing to standardize workflows, implement KPIs and dashboards, and build a high-performing cross-functional team. This role emphasizes data-driven decision making and continuous improvement to drive margin and service excellence.