Director of Commercial Operations

Gilman Partners; Cincinnati (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Monti, a growing manufacturing company, is seeking a Director of Commercial Operations in Cincinnati, OH to lead the transformation of sales processes and customer experience. You will partner with Sales, Marketing, and Operations to standardize workflows, implement performance metrics, and build scalable systems that support rapid growth.

The ideal candidate has 10+ years of leadership in manufacturing, deep experience with ERP/CRM and data analytics, and a track record of improving commercial

Qualifications

• 10+ years of progressive leadership experience in manufacturing.
• Experience leading technically oriented commercial teams.
• Experience improving, standardizing, and transforming business processes.
• Strong understanding of B2B relationships, quoting, order management, and commercial execution.
• Willingness to travel approximately 10%.
• MBA or advanced degree preferred.
• Experience in electrical manufacturing, industrial equipment, automation, or related B2B markets is highly desirable.

Responsibilities

• Partner with the VP of Sales & Marketing to evaluate, improve, and standardize sales processes, workflows, roles, and operating rhythms.
• Identify process gaps, bottlenecks, and inefficiencies and implement practical solutions that improve accountability and execution.
• Enhance the end-to-end customer experience by improving communication, responsiveness, reliability, and follow-through.
• Support strategic customer relationships and participate in discussions involving pricing, service expectations, contracts, rebates, and long-term supply arrangements.
• Collaborate with Sales, Customer Service, Operations, Finance, Supply Chain, and Engineering to improve commercial workflows and reduce operational friction.
• Improve quoting, pricing support, estimating coordination, and order management processes to increase speed, accuracy, and margin visibility.
• Lead, coach, and develop team members while establishing strong performance expectations, accountability, and communication practices.
• Develop and implement KPIs, dashboards, scorecards, and reporting tools that improve operational visibility and business decision-making.
• Drive continuous improvement initiatives that support scalable growth, improved customer service, and stronger commercial execution.

Skills

Cross-functional leadership

Data-driven decisions

Communication

Problem-solving

ERP/CRM experience

Education

Bachelor’s degree in Business, Sales, Marketing, Operations, Engineering, Supply Chain, or related field

MBA or advanced degree preferred

Tools

ERP systems

CRM systems

Data analytics tools

Job description

• Are you a transformational commercial leader who excels at building the processes, teams, and operating discipline needed to support rapid growth?
• Do you thrive at the intersection of strategy, customer experience, and business operations, turning complexity into scalable solutions?
• Are you ready to make a visible impact by strengthening commercial execution, enhancing customer experience, and supporting a rapidly growing organization?

ABOUT THE COMPANY

Monti is a growing manufacturing organization focused on delivering high-quality solutions to OEMs, distributors, contractors, and other B2B customers. The company is committed to operational excellence, customer satisfaction, and building scalable processes that support continued growth. The Director of Commercial Operations will play an instrumental role in enhancing commercial execution and strengthening customer relationships across the business.

WHAT YOU’LL BE DOING

• Partner with the VP of Sales & Marketing to evaluate, improve, and standardize sales processes, workflows, roles, and operating rhythms.
• Identify process gaps, bottlenecks, and inefficiencies and implement practical solutions that improve accountability and execution.
• Enhance the end-to-end customer experience by improving communication, responsiveness, reliability, and follow-through.
• Support strategic customer relationships and participate in discussions involving pricing agreements, service expectations, contracts, rebates, and long-term supply arrangements.
• Collaborate with Sales, Customer Service, Operations, Finance, Supply Chain, and Engineering to improve commercial workflows and reduce operational friction.
• Improve quoting, pricing support, estimating coordination, and order management processes to increase speed, accuracy, and margin visibility.
• Lead, coach, and develop team members while establishing strong performance expectations, accountability, and communication practices.
• Develop and implement KPIs, dashboards, scorecards, and reporting tools that improve operational visibility and business decision-making.
• Drive continuous improvement initiatives that support scalable growth, improved customer service, and stronger commercial execution.

IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business, Sales, Marketing, Operations, Engineering, Supply Chain, or a related field.
• 10+ years of progressive leadership experience in manufacturing, ideally in a high-mix, engineered-to-order environment.
• Demonstrated success improving, standardizing, and transforming business processes within a growing organization.
• Experience leading teams in technical, commercial roles.
• Strong understanding of B2B customer relationships, quoting and order management processes, and commercial execution.
• Experience leveraging ERP, CRM, reporting tools, and data analytics to improve workflows and business performance.
• Strong communication, problem-solving, and cross-functional leadership skills.
• Ability to travel approximately 10%.
• MBA or advanced degree preferred.
• Experience within electrical manufacturing, industrial equipment, automation, controls, or related B2B markets is highly desirable.

KEY PERSONAL ATTRIBUTES

• Hands-on, process-oriented leader who enjoys building structure and clarity.
• Customer-focused with a strong commitment to service excellence and responsiveness.
• Collaborative and effective at influencing cross-functional teams.
• Data-driven decision maker who leverages metrics and analytics to improve performance.
• Strong communicator with excellent leadership presence and follow-through.
• Continuous improvement mindset with the ability to manage change and drive results.

THE PAYOFF

This is an opportunity to make a significant impact on a growing organization by shaping the future of its commercial operations function. You will work closely with senior leadership, drive meaningful business improvements, strengthen customer experience, and help build the systems, processes, and team capabilities necessary to support long-term growth and success.

ADDITIONAL COMMENTS

• Reports directly to the Vice President of Sales & Marketing.
• Approximately 10% travel required.
• This role plays a critical part in supporting the continued development, standardization, and scalability of the sales organization while improving customer experience and commercial execution across the business