Director of Commercial Operations

Monti, Inc.; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Monti, Inc. in Cincinnati seeks a Director of Commercial Operations to spearhead the transformation of sales processes, customer experience, and operating rhythms to support rapid growth.

You will partner with the VP of Sales & Marketing to standardize workflows, implement KPIs and dashboards, and build a high-performing cross-functional team. This role emphasizes data-driven decision making and continuous improvement to drive margin and service excellence.

Qualifications

• Bachelor’s degree in business, sales, or related field.
• 10+ years of progressive leadership experience in manufacturing.
• Experience transforming and standardizing business processes in a growing organization.
• Experience leading technical, commercial teams.
• Knowledge of ERP/CRM and data analytics to improve workflows.
• Willingness to travel approximately 10%.

Responsibilities

• Partner with VP of Sales & Marketing to evaluate and standardize sales processes, workflows, roles, and operating rhythms.
• Identify process gaps and implement practical solutions to improve accountability and execution.
• Enhance end-to-end customer experience through better communication and follow-through.
• Support strategic customer relationships and discussions on pricing, contracts, and service expectations.
• Collaborate across Sales, Customer Service, Operations, Finance, Supply Chain, and Engineering to improve workflows.
• Lead and develop team members with strong performance expectations and accountability.
• Develop KPIs, dashboards, and reporting tools to improve visibility and decision-making.
• Drive continuous improvement initiatives to support scalable growth.

Skills

Cross-functional leadership

Data analytics

Communication

Problem-solving

Continuous improvement

Change management

Education

MBA or advanced degree

Bachelor’s degree in Business, Sales, Marketing, Operations, Engineering, or related field

Tools

ERP systems

CRM systems

Data analytics tools

Job description

• Are you a transformational commercial leader who excels at building the processes, teams, and operating discipline needed to support rapid growth?
• Do you thrive at the intersection of strategy, customer experience, and business operations, turning complexity into scalable solutions?
• Are you ready to make a visible impact by strengthening commercial execution, enhancing customer experience, and supporting a rapidly growing organization?

ABOUT THE COMPANY

Monti is a growing manufacturing organization focused on delivering high-quality solutions to OEMs, distributors, contractors, and other B2B customers. The company is committed to operational excellence, customer satisfaction, and building scalable processes that support continued growth. The Director of Commercial Operations will play an instrumental role in enhancing commercial execution and strengthening customer relationships across the business.

WHAT YOU’LL BE DOING

• Partner with the VP of Sales & Marketing to evaluate, improve, and standardize sales processes, workflows, roles, and operating rhythms.
• Identify process gaps, bottlenecks, and inefficiencies and implement practical solutions that improve accountability and execution.
• Enhance the end-to-end customer experience by improving communication, responsiveness, reliability, and follow-through.
• Support strategic customer relationships and participate in discussions involving pricing agreements, service expectations, contracts, rebates, and long-term supply arrangements.
• Collaborate with Sales, Customer Service, Operations, Finance, Supply Chain, and Engineering to improve commercial workflows and reduce operational friction.
• Improve quoting, pricing support, estimating coordination, and order management processes to increase speed, accuracy, and margin visibility.
• Lead, coach, and develop team members while establishing strong performance expectations, accountability, and communication practices.
• Develop and implement KPIs, dashboards, scorecards, and reporting tools that improve operational visibility and business decision-making.
• Drive continuous improvement initiatives that support scalable growth, improved customer service, and stronger commercial execution.

IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business, Sales, Marketing, Operations, Engineering, Supply Chain, or a related field.
• 10+ years of progressive leadership experience in manufacturing, ideally in a high-mix, engineered-to-order environment.
• Demonstrated success improving, standardizing, and transforming business processes within a growing organization.
• Experience leading teams in technical, commercial roles.
• Strong understanding of B2B customer relationships, quoting and order management processes, and commercial execution.
• Experience leveraging ERP, CRM, reporting tools, and data analytics to improve workflows and business performance.
• Strong communication, problem-solving, and cross-functional leadership skills.
• Ability to travel approximately 10%.
• MBA or advanced degree preferred.
• Experience within electrical manufacturing, industrial equipment, automation, controls, or related B2B markets is highly desirable.

KEY PERSONAL ATTRIBUTES

• Hands-on, process-oriented leader who enjoys building structure and clarity.
• Customer-focused with a strong commitment to service excellence and responsiveness.
• Collaborative and effective at influencing cross-functional teams.
• Data-driven decision maker who leverages metrics and analytics to improve performance.
• Strong communicator with excellent leadership presence and follow-through.
• Continuous improvement mindset with the ability to manage change and drive results.

THE PAYOFF

This is an opportunity to make a significant impact on a growing organization by shaping the future of its commercial operations function. You will work closely with senior leadership, drive meaningful business improvements, strengthen customer experience, and help build the systems, processes, and team capabilities necessary to support long-term growth and success.

ADDITIONAL COMMENTS

• Reports directly to the Vice President of Sales & Marketing.
• Approximately 10% travel required.
• This role plays a critical part in supporting the continued development, standardization, and scalability of the sales organization while improving customer experience and commercial execution across the business