Growth‑Oriented Branch Banker (Sales & Service)

Atlantic Union Bank; Roanoke (VA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Atlantic Union Bank is hiring a Universal Banker at the Colonial Ave Branch. This on-site role covers teller transactions, sales and service solutions, and customer relationship building to deliver exceptional experiences.

The position emphasizes needs-based conversations, product knowledge across banking lines, and proficiency with digital tools like Zoom, DocuSign, and Online/Mobile Banking. Strong communication, cash handling, and sales skills are essential for success.

Qualifications

• Customer service experience required
• Teller experience preferred
• Minimum of 1 year banking or financial services experience preferred
• Minimum of 1 year developing customer relationships and meeting sales goals preferred
• Ability to handle cash and balance cash daily

Responsibilities

• Create customer loyalty through needs-based conversations to deliver a differentiated experience
• Develop and maintain knowledge of bank products and services
• Proficiency with digital channel tools and educating customers
• Drive proactive sales conversations and prospecting
• Acquire new customers while deepening existing relationships
• Identify and close sales opportunities to meet branch goals
• Promote branch growth through new and existing customer retention
• Refer customers to other lines of business (Mortgage, Investments, etc.)
• Uncover and provide lending solutions
• Handle customer problem resolution for deposits and other services
• Balance cash and perform teller functions
• Ensure compliance with laws and internal policies
• Maintain risk controls and perform complex branch operations

Skills

Customer service

Communication skills

Judgment/decision making

Multitasking

Adaptability

Education

High school diploma or equivalent

NMLS registration

Associate’s degree preferred

Tools

Zoom

Appointment Scheduler Tool

DocuSign

GRO

Online Banking

Mobile Banking

ATM Banking

Job description

Atlantic Union Bank is hiring a Universal Banker at the Colonial Ave Branch. This on-site role covers teller transactions, sales and service solutions, and customer relationship building to deliver exceptional experiences.

The position emphasizes needs-based conversations, product knowledge across banking lines, and proficiency with digital tools like Zoom, DocuSign, and Online/Mobile Banking. Strong communication, cash handling, and sales skills are essential for success.