Growth & Operations General Manager

Thompson Safety; Cleveland (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Thompson Safety is seeking a General Manager to oversee all aspects of sales and operations, driving efficiency, profitability, and alignment with strategic goals. You will lead multiple teams, manage budgets, ensure customer satisfaction, and enforce compliance with policies and laws, serving as the link between executive leadership and frontline operations.

The ideal candidate has a Bachelor’s degree in business administration, 5+ years of progressive management experience in B2B, strong

Qualifications

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive management experience, preferably in a B2B industry.
• Proven track record of driving growth, improving efficiency, and leading diverse teams.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional certification may be required in some markets.
• Maintain a valid driver’s license, auto insurance, and ability to pass a drug and background check.

Responsibilities

• Oversee daily operations across all departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze KPIs to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies that align with the company’s vision, mission, and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
• Recruit, train, mentor, and evaluate direct & indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Performs other related duties as assigned.

Skills

Leadership

Budget management

Strategic thinking

Communication

Problem solving

Decision making

Education

Bachelor’s degree in business administration or related field

Job description

Thompson Safety is seeking a General Manager to oversee all aspects of sales and operations, driving efficiency, profitability, and alignment with strategic goals. You will lead multiple teams, manage budgets, ensure customer satisfaction, and enforce compliance with policies and laws, serving as the link between executive leadership and frontline operations.

The ideal candidate has a Bachelor’s degree in business administration, 5+ years of progressive management experience in B2B, strong