Growth Operations Director

Openwork; Atlanta (GA); On-site; USD 150,000 - 200,000; Full time

Job summary

Openwork is seeking a Growth Operations Director to partner with market and regional leaders to drive performance and growth across our markets. This hands-on leader will evaluate what’s working, address gaps, and implement initiatives that strengthen execution and results.

You’ll travel 25–50% to support markets in person, lead teams, stabilize performance, and develop leaders while aligning operations with our strategic priorities.

Qualifications

• 5+ years of leadership experience leading teams and improving performance.
• Experience managing a P&L and accountability for financial and operational results.
• Strong business acumen with the ability to analyze performance metrics and act on insights.
• A hands-on leadership style with the ability to coach, influence, and hold teams accountable.
• Proven experience developing leaders and improving team performance.
• Strong problem-solving and decision-making skills.
• Experience leading through change and implementing new processes, systems, or initiatives.
• Strong organizational and project management skills.
• Excellent communication and relationship-building skills.
• Willingness to travel 25–50%

Responsibilities

• Partner with market and regional leaders to evaluate performance and develop action plans.
• Step into markets as a hands-on leader to stabilize performance and strengthen execution.
• Monitor key metrics across sales, recruiting, service delivery, productivity, and profitability.
• Lead, coach, and develop market teams to improve accountability and performance.
• Support onboarding and development of market leaders.

Skills

Leadership

P&L management

Performance analytics

Strategic planning

People development

Cross-functional collaboration

Change management

Communication

Travel readiness

Job description

We’re looking for a Growth Operations Director to partner with market and regional leaders to improve performance, strengthen teams, and drive business growth across our markets.

This is a hands-on leadership role for someone who can evaluate a business, identify what’s working and what isn’t, and then step in to help make it better. You’ll work directly with market leaders and teams to address performance gaps, improve execution, develop leaders, and implement initiatives that drive results.

This person should be comfortable moving between strategy and execution and willing to step into a market when leadership support, stabilization, or additional hands-on direction is needed.

*This role requires 25–50% travel.

What You'll Do

• Partner with market and regional leaders to evaluate performance, identify gaps, and develop action plans to improve results
• Step into markets as a hands-on leader when needed to stabilize performance, address leadership gaps, and strengthen execution
• Monitor key metrics across sales, recruiting, service delivery, productivity, and profitability to identify trends and root causes
• Lead, coach, and develop market teams to strengthen accountability, productivity, and overall performance
• Support the onboarding, development, and transition of market leaders
• Identify and address leadership, team dynamics, culture, and engagement challenges impacting performance
• Partner with Learning & Development to identify training needs and deliver or facilitate targeted development and coaching
• Strengthen recruiting and sales strategies, activity, conversion, and operating rhythms within markets
• Identify opportunities to improve operational efficiency, workflows, productivity, and cost management
• Lead implementation of new systems, processes, tools, and company initiatives across markets
• Support new market openings, acquisitions, and M&A integration to establish consistent operations and successful transitions
• Coordinate cross-functional initiatives that support market growth and strategic priorities
• Serve as a hands-on resource for complex client, talent, leadership, and operational challenges
• Maintain regular communication with assigned markets to monitor performance, priorities, challenges, and progress

What We're Looking For

• 5+ years of leadership experience with a track record of leading teams and improving business performance
• Experience managing a P&L and accountability for financial and operational results
• Strong business acumen with the ability to analyze performance metrics, identify root causes, and turn insights into action
• A hands-on leadership style with the ability to coach, influence, and hold teams accountable
• Proven experience developing leaders and improving team performance
• Strong problem-solving and decision-making skills
• Experience leading through change and implementing new processes, systems, or initiatives
• Strong organizational and project management skills
• Excellent communication and relationship-building skills
• Ability to travel 25–50% to support markets in person

Why Openwork?

At Openwork, our mission is Helping build careers, companies, and communities, one person at a time. We’re a growing, people-first organization that values Passion, Empowerment, Ownership, People First, Leadership, and Execution. We’re looking for leaders who are energized by solving problems, developing people, improving performance, and helping our markets grow.