Growth-Minded Service Advisor | Customer Focused

Ken Garff Automotive Group; Cheyenne (WY); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Wellness Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA / HSA

Parental Leave

Year-end Bonus

Employee Discounts

Job summary

Ken Garff Automotive Group's Toyota of Cheyenne is seeking a Service Advisor who delivers outstanding customer service and supports the service department with timely updates, accurate estimates, and seamless communication.

The role emphasizes friendly interaction, relationship-building, and detailed, efficient work in a fast-paced environment. Candidates should be collaborative, customer-focused, and committed to our values of respect, integrity, growth, humility and teamwork.

Qualifications

• Customer-focused and relationship-driven with strong communication.
• Ability to listen, ask questions, and identify service needs.
• Willingness to work in a fast-paced automotive service environment.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results in a timely manner.
• Schedule appointments and review completed work with customers.
• Answer calls courteously and resolve inquiries.
• Collect payments and ensure customer satisfaction.
• Utilize the DMS and other software to manage service history.

Skills

Customer service

Relationship building

Communication

Problem solving

Attention to detail

Teamwork

Tools

Dealer Management System (DMS)

Job description

Ken Garff Automotive Group's Toyota of Cheyenne is seeking a Service Advisor who delivers outstanding customer service and supports the service department with timely updates, accurate estimates, and seamless communication.

The role emphasizes friendly interaction, relationship-building, and detailed, efficient work in a fast-paced environment. Candidates should be collaborative, customer-focused, and committed to our values of respect, integrity, growth, humility and teamwork.