Service Advisor

Ken Garff Automotive Group; Cheyenne (WY); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Wellness Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA / HSA

Parental Leave

Year-end Bonus

Employee Discounts

Job summary

Ken Garff Automotive Group's Toyota of Cheyenne is seeking a Service Advisor who delivers outstanding customer service and supports the service department with timely updates, accurate estimates, and seamless communication.

The role emphasizes friendly interaction, relationship-building, and detailed, efficient work in a fast-paced environment. Candidates should be collaborative, customer-focused, and committed to our values of respect, integrity, growth, humility and teamwork.

Qualifications

• Customer-focused and relationship-driven with strong communication.
• Ability to listen, ask questions, and identify service needs.
• Willingness to work in a fast-paced automotive service environment.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results in a timely manner.
• Schedule appointments and review completed work with customers.
• Answer calls courteously and resolve inquiries.
• Collect payments and ensure customer satisfaction.
• Utilize the DMS and other software to manage service history.

Skills

Customer service

Relationship building

Communication

Problem solving

Attention to detail

Teamwork

Tools

Dealer Management System (DMS)

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Toyota of Cheyenne , a Ken Garff Automotive Dealership, is currently looking for a talented Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• WellnessTime Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending,Health Savings Account, EAP, Wellness Plan,Mental Health Support, Diabetes Management Program,andParentalLeave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.