Growth-Minded Office Manager: Customer & Ops

Hallswater; Santa Ana, Northern (CA, KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid time off

401k match

Career advancement

Upskilling opportunities

Culligan equipment at home

Job summary

Hall’s Culligan in Santa Ana is seeking an Office Manager to ensure smooth operations, handle customer interactions, resolve issues, and support cross-functional teams. You will monitor communications, troubleshoot problems, and collaborate with departments for timely resolutions.

The role also manages scheduling, billing, office tasks, and regular reports to the General Manager. You will maintain product knowledge, document transactions in the CRM, coordinate with departments on payments, and

Qualifications

• Experience managing and developing office teams.
• Prior customer service, accounts receivable (AR), and call center experience.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using a CRM platform.

Responsibilities

• Monitors customer interactions via phone and email, using tracking software where applicable.
• Effectively addresses escalated customer concerns and troubleshoots problems.
• Owns issue resolution and collaborates with other departments as needed.
• Handles difficult conversations with customers and maintains professionalism.
• Coordinate removal of rental equipment when customers fail to pay.
• Document customer interactions and transactions in the CRM accurately.
• Pulls reports and assists with payroll commissions and bonuses as needed.
• Month-end processing of bills and reports.

Skills

Customer service

Communication skills

CRM software

Team leadership

Conflict resolution

Time management

Tools

CRM platform

Job description

Hall’s Culligan in Santa Ana is seeking an Office Manager to ensure smooth operations, handle customer interactions, resolve issues, and support cross-functional teams. You will monitor communications, troubleshoot problems, and collaborate with departments for timely resolutions.

The role also manages scheduling, billing, office tasks, and regular reports to the General Manager. You will maintain product knowledge, document transactions in the CRM, coordinate with departments on payments, and