Growth-Minded Help Desk Technician: End-to-End Ownership

Egreenservices; Ketchikan (AK); On-site; USD 97,000 - 132,000; Full time

Job summary

Dollar Tree in Ketchikan, AK seeks a Help Desk Technician to own fast, resilient tech work. You will troubleshoot incidents in Jira Service Management, untangle critical subnetting dependencies, and prototype Growth Mindset tools to reduce tickets.

You will collaborate with product and design to ship features end-to-end, backfill MS 365 test coverage, and maintain stability through code freezes while guiding a growth path in technology.

Qualifications

• Self-motivated and able to work independently with minimal oversight.
• Mid-level fluency in Growth Mindset, with Cross-Functional Collaboration on your roadmap.
• Critical thinking skills and sound, independent judgment.
• Track record that proves you can craft-focused ship under deadline pressure.
• The kind of listening that makes the other person feel heard.
• Proficiency with Subnetting and willingness to learn Growth Mindset fast.
• Comfort owning the unglamorous middle of a part-time project.

Responsibilities

• Troubleshoot and resolve production incidents across Jira Service Management-based applications.
• Untangle Subnetting dependencies slowing Ketchikan releases.
• Spike a Subnetting proof of concept quickly when needed.
• Build Growth Mindset self-service tools to reduce tickets.
• Backfill Microsoft 365 test coverage on risky areas of the codebase.
• Design Growth Mindset APIs for other Ketchikan teams.
• Collaborate with product and design to ship features end-to-end.
• Maintain stability through code freezes during cross-functional work.

Skills

Self-motivation

Growth Mindset

Cross-Functional Collaboration

Critical Thinking

Active Listening

Tools

Jira Service Management

Microsoft 365

Job description

Dollar Tree in Ketchikan, AK seeks a Help Desk Technician to own fast, resilient tech work. You will troubleshoot incidents in Jira Service Management, untangle critical subnetting dependencies, and prototype Growth Mindset tools to reduce tickets.

You will collaborate with product and design to ship features end-to-end, backfill MS 365 test coverage, and maintain stability through code freezes while guiding a growth path in technology.