Help Desk Technician

Egreenservices; Ketchikan (AK); On-site; USD 97,000 - 132,000; Full time

Job summary

Dollar Tree in Ketchikan, AK seeks a Help Desk Technician to own fast, resilient tech work. You will troubleshoot incidents in Jira Service Management, untangle critical subnetting dependencies, and prototype Growth Mindset tools to reduce tickets.

You will collaborate with product and design to ship features end-to-end, backfill MS 365 test coverage, and maintain stability through code freezes while guiding a growth path in technology.

Qualifications

• Self-motivated and able to work independently with minimal oversight.
• Mid-level fluency in Growth Mindset, with Cross-Functional Collaboration on your roadmap.
• Critical thinking skills and sound, independent judgment.
• Track record that proves you can craft-focused ship under deadline pressure.
• The kind of listening that makes the other person feel heard.
• Proficiency with Subnetting and willingness to learn Growth Mindset fast.
• Comfort owning the unglamorous middle of a part-time project.

Responsibilities

• Troubleshoot and resolve production incidents across Jira Service Management-based applications.
• Untangle Subnetting dependencies slowing Ketchikan releases.
• Spike a Subnetting proof of concept quickly when needed.
• Build Growth Mindset self-service tools to reduce tickets.
• Backfill Microsoft 365 test coverage on risky areas of the codebase.
• Design Growth Mindset APIs for other Ketchikan teams.
• Collaborate with product and design to ship features end-to-end.
• Maintain stability through code freezes during cross-functional work.

Skills

Self-motivation

Growth Mindset

Cross-Functional Collaboration

Critical Thinking

Active Listening

Tools

Jira Service Management

Microsoft 365

Job description

Our platform processes enormous volumes of data, and we need a Help Desk Technician who can keep it fast and resilient. The headline is $97,000 - $132,000, but the story is ownership — technology work you steer at Dollar Tree after just 4 years.

Key Responsibilities

• Troubleshoot and resolve production incidents across Jira Service Management-based applications
• Untangle the Subnetting dependency knots that have slowed Ketchikan releases for months
• Spike a Subnetting proof of concept fast when Dollar Tree needs a yes-or-no answer
• Build Growth Mindset self-service tools so Ketchikan teams stop filing tickets for everything
• Backfill Microsoft 365 Administration test coverage on the riskiest corners of Dollar Tree's codebase
• Design Growth Mindset APIs other Ketchikan, AK teams will still thank you for next year
• Collaborate with product and design teams to ship features end to end
• Carry an unpretentious Cross-Functional Collaboration feature through code freeze without breaking Dollar Tree stability

What You'll Bring

• Self-motivated and able to work independently with minimal oversight
• Mid-level fluency in Growth Mindset, with Cross-Functional Collaboration on your roadmap
• Critical thinking skills and sound, independent judgment
• Track record that proves you can craft-focused ship under deadline pressure
• The kind of listening that makes the other person feel heard
• Real proficiency with Subnetting, plus willingness to learn Growth Mindset fast
• Comfort owning the unglamorous middle of a part-time project

Dollar Tree was founded in Ketchikan, AK on the idea that technology should be powerful yet refreshingly endlessly-iterating. We value clear writing and honest conversation over status games and politics.

Sign on for $97,000 - $132,000, gain a growth path into technology, a personal mentor, and benefits that make Ketchikan feel like home.

The Dollar Tree hiring team is moving on qualified applicants without delay.