Growth Focused Telco Customer Success Manager

Beyondnow; Dallas (TX); Hybrid; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401K

EAP

Vacation 20 days per year

Floating holidays 3 days per year

Referral bonus

Job summary

Beyond Now is seeking a seasoned Customer Success Manager in the United States, with a hybrid role based in Dallas, TX. You will drive telco client success, expand platform adoption, and grow recurring SaaS revenue while guiding cross-functional teams.

Ideal candidates bring 5+ years in SaaS or telco customer success, strong relationship and strategic skills, and a hands-on, results-driven mindset. Expect collaboration with senior stakeholders and regional travel.

Qualifications

• 5+ years of experience in customer success, account management, or a related role within the SaaS or telco industry.
• Proven track record of driving revenue growth and expanding platform adoption
• Strong background in managing complex telco accounts and working with business/product stakeholders
• Deep domain expertise in telco ecosystems
• Prior hands-on experience in operational roles, such as Solution Architect or similar, is highly preferred.

Responsibilities

• Build and maintain strong relationships with business and product stakeholders within telco accounts.
• Act as a trusted advisor, providing strategic guidance to maximize the value of our platform.
• Drive high CSAT and NPS scores by proactively addressing customer needs and delivering exceptional service.
• On-Site client presence to strengthen relationships and gain insights into their business challenges and opportunities.
• Support solution-oriented customer conversations by translating business needs into platform capabilities, working closely with internal experts where required.

Skills

Relationship building

Strategic thinking

Revenue forecasting

Communication skills

Growth mindset

Ownership across CSM boundaries

Willingness to travel

Telco domain knowledge

Hands-on pragmatic

Customer success leadership

Education

Bachelor’s or MBA degree

Job description

Beyond Now is seeking a seasoned Customer Success Manager in the United States, with a hybrid role based in Dallas, TX. You will drive telco client success, expand platform adoption, and grow recurring SaaS revenue while guiding cross-functional teams.

Ideal candidates bring 5+ years in SaaS or telco customer success, strong relationship and strategic skills, and a hands-on, results-driven mindset. Expect collaboration with senior stakeholders and regional travel.