US Customer Success Manager

Beyondnow; Dallas (TX); Hybrid; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401K

EAP

Vacation 20 days per year

Floating holidays 3 days per year

Referral bonus

Job summary

Beyond Now is seeking a seasoned Customer Success Manager in the United States, with a hybrid role based in Dallas, TX. You will drive telco client success, expand platform adoption, and grow recurring SaaS revenue while guiding cross-functional teams.

Ideal candidates bring 5+ years in SaaS or telco customer success, strong relationship and strategic skills, and a hands-on, results-driven mindset. Expect collaboration with senior stakeholders and regional travel.

Qualifications

• 5+ years of experience in customer success, account management, or a related role within the SaaS or telco industry.
• Proven track record of driving revenue growth and expanding platform adoption
• Strong background in managing complex telco accounts and working with business/product stakeholders
• Deep domain expertise in telco ecosystems
• Prior hands-on experience in operational roles, such as Solution Architect or similar, is highly preferred.

Responsibilities

• Build and maintain strong relationships with business and product stakeholders within telco accounts.
• Act as a trusted advisor, providing strategic guidance to maximize the value of our platform.
• Drive high CSAT and NPS scores by proactively addressing customer needs and delivering exceptional service.
• On-Site client presence to strengthen relationships and gain insights into their business challenges and opportunities.
• Support solution-oriented customer conversations by translating business needs into platform capabilities, working closely with internal experts where required.

Skills

Relationship building

Strategic thinking

Revenue forecasting

Communication skills

Growth mindset

Ownership across CSM boundaries

Willingness to travel

Telco domain knowledge

Hands-on pragmatic

Customer success leadership

Education

Bachelor’s or MBA degree

Job description

Do you want to drive customer success, platform growth, and commercial impact with leading US clients? Join our team!

Beyond Now is an international leading ecosystem orchestration and platform provider, powering organizations to launch new services at speed and grow revenue in an era of cloud, IoT, AI and 5G by utilizing our digital platform and BSS. We're building our team globally with the best people, and that's where you come in.

We are searching for a skilled professional to join our growing team in the United States.

Customer Success Manager

USA (Dallas, TX) | Hybrid (Client Based) | Full-time | Immediate Start

What you’ll be doing:

Play a pivotal role in ensuring the success and satisfaction of our telco clients. You’ll combine strong domain expertise, strategic relationship management, and a focus on driving growth and operational efficiency on our platform.

• Customer Success and Satisfaction:

  • Build and maintain strong relationships with business and product stakeholders within telco accounts.

  • Act as a trusted advisor, providing strategic guidance to maximize the value of our platform.

  • Drive high CSAT and NPS scores by proactively addressing customer needs and delivering exceptional service.

  • On-Site client presence to strengthen relationships and gain insights into their business challenges and opportunities.

  • Support solution-oriented customer conversations by translating business needs into platform capabilities, working closely with internal experts where required.

• Platform Growth and Adoption:

  • Expand the usage of our platform by encouraging customers to manage more services through it.

  • Identify opportunities to introduce new services and solutions to existing and new business units.

  • Collaborate with cross-functional teams to tailor solutions to meet customer requirements.

• Revenue and Financial Management:

  • Drive bookings from existing accounts and new business units or operating companies (Opcos)

  • Ensure accurate revenue forecasting and achieve targeted revenue growth for SaaS offerings.

  • Oversee cash collection processes to maintain healthy financial operations.

• Performance Metrics: Own and achieve the following key performance indicators like: CSAT and NPS improvement, Revenue growth, SaaS adoption and usage expansion, Account profitability and margin, Timely cash collections

What you bring to the role:

• Experience:

  • 5+ years of experience in customer success, account management, or a related role within the SaaS or telco industry

  • Proven track record of driving revenue growth and expanding platform adoption

  • Strong background in managing complex telco accounts and working with business/product stakeholders

  • Deep domain expertise in telco ecosystems

  • Prior hands-on experience in operational roles, such as Solution Architect or similar, is highly preferred.

• Skills:

  • Exceptional relationship-building and interpersonal skills

  • Strategic thinker with the ability to identify growth opportunities and drive execution

  • Strong analytical skills with experience in revenue forecasting and account margin optimization

  • Effective communication and presentation skills, both written and verbal

  • Nurturer and farmer mindset with outcome driven focus

  • A pragmatic, hands‑on mindset and the ability to take ownership across classic CSM boundaries, where it helps drive customer success and business impact

  • Education: Bachelor’s or MBA’s degree in Business, Technology, or a related field preferred

  • On Top: High willingness to travel (mainly North America, at least ~50%); unlimited, valid work-, and residence- permit for the USA

What’s in it for you:

• A few general Beyond Now Benefits:

• US specific benefits in terms of Health/Life: Medical, Dental, Vision Life Insurance and AD&D, 401K, EAP

• Further US benefits: Employee Referral Bonus, 20 Days’ Vacation per year, 3 Days Floating Holiday per year

• State of the art: You’ll work very closely with Senior Levels of our Tier 1 and Tier 2 customers

• Way of Working: You’ll be free to organize your day-to-day work: get creative about how you can help customers increase platform usage. Therefore, use your sales talent!

• Joy: Good cooperation and togetherness are essential elements of our company philosophy.

• Compensation: We offer a salary salary (range $125,000 - $175,000 gross per year) in line with local legislation and with the market, depending on your specific qualifications and professional experience. In the event of employment, the state labour law will apply.

• Find out more about us and what’s in it for you at: https://www.beyondnow.com/en/company/careers/work-at-beyond/