Growth-Focused Technical Account Manager - Hybrid Austin

Bigcommerce; Austin (TX); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Commerce is seeking an Associate Technical Account Manager based in Austin, TX to serve as a technical point of contact for enterprise and mid‑market customers, guiding them through the Commerce product suite and integrations. You will build trusted advisor relationships with stakeholders, drive revenue growth, and ensure successful adoption of our AI‑driven commerce ecosystem.

In this hybrid role, you’ll collaborate with Product and Engineering, craft technical run books, review platform

Qualifications

• 1.5+ years managing the technical aspects of an enterprise or mid-market portfolio.
• Ability to read JavaScript, HTML and CSS; comfort with REST/GraphQL APIs.
• Hands-on troubleshooting APIs and GraphQL in a client-facing context.
• Strong understanding of ecommerce optimization and marketing channels.

Responsibilities

• Support and grow a book of business, including enterprise and high-growth accounts.
• Drive stability and growth to increase revenue and retention.
• Be a technical resource to maintain and optimise client ecosystems.
• Collaborate with Product and Engineering on roadmap features and priorities.
• Develop run books documenting client architecture and integrations.
• Provide platform configuration support and conduct growth‑focused service reviews.
• Coordinate with Support teams to align cases with client priorities.
• Lead technical best-practice reviews to maximize value from Commerce platform.
• Partner with clients to personalise information and plan future roadmaps.
• Participate in quarterly business reviews and propose growth plans.
• Communicate progress of initiatives to stakeholders.
• Evaluate environments and recommend apps, integrations, features, partners.

Skills

Technical account management

API and GraphQL

Ecommerce optimization

Executive communication

Client relationship

Job description

Commerce is seeking an Associate Technical Account Manager based in Austin, TX to serve as a technical point of contact for enterprise and mid‑market customers, guiding them through the Commerce product suite and integrations. You will build trusted advisor relationships with stakeholders, drive revenue growth, and ensure successful adoption of our AI‑driven commerce ecosystem.

In this hybrid role, you’ll collaborate with Product and Engineering, craft technical run books, review platform