Tech Account Manager - Growth & Strategy

Commerce; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Commerce seeks an Associate Technical Account Manager in Austin, TX, with a hybrid work arrangement. You’ll serve as the technical point of contact for enterprise and high-growth accounts, guiding integration architecture, API usage, and platform optimization to help customers grow their business.

You’ll collaborate with Product and Engineering to influence the roadmap, develop Run Books for each client’s Commerce suite and third-party integrations, and ensure ongoing customer success and

Qualifications

• 5+ years of experience in a technical client-facing role in SaaS or eCommerce.
• Strong ability to read and interpret JavaScript, HTML, and CSS; API logic is understood.
• Hands-on troubleshooting of APIs, GraphQL queries, and middleware integrations.

Responsibilities

• Own and grow a book of enterprise and mid-market accounts, providing strategic technical guidance.
• Drive customer revenue growth, retention, and improved NPS through technical enablement.
• Develop and maintain Run Books detailing customer architecture and integrations.

Skills

SaaS experience

Client management

JavaScript/HTML/CSS

API troubleshooting

Communication

Education

Equivalent professional experience

Tools

REST APIs

GraphQL

API integrations

Job description

Commerce seeks an Associate Technical Account Manager in Austin, TX, with a hybrid work arrangement. You’ll serve as the technical point of contact for enterprise and high-growth accounts, guiding integration architecture, API usage, and platform optimization to help customers grow their business.

You’ll collaborate with Product and Engineering to influence the roadmap, develop Run Books for each client’s Commerce suite and third-party integrations, and ensure ongoing customer success and