Growth-Focused SMB Customer Success Manager

BILL; California (MO); Remote; USD 75,000 - 106,000; Full time

Benefits offered by this job

Health, dental and vision insurance (0

HSA and FSA accounts

Life insurance and disability coverage

Employee Assistance Program (EAP)

11+ holidays and wellness days

Employee stock purchase program

Job summary

BILL is seeking a Scaled Customer Success Manager to grow a shared SMB book, drive renewals, and expand revenue through thoughtful, data-driven engagement. You will work within our Post-Sales organization to ensure health, adoption, and value realization at scale for small and mid-sized businesses.

You will guide customers with executive conversations and enablement activities, collaborating with Sales, Support, Product, and Operations to deliver a seamless experience and measurable outcomes.

Qualifications

• Experience in customer-facing, revenue-tied roles such as customer success, account management, inside sales, banking, or finance.
• Proven track record of meeting performance targets and quotas in high-volume, fast-paced environments.
• Ability to diagnose issues, spot trends, and make data-driven recommendations that balance customer and business needs.
• Familiarity with financial reports and accounting concepts.
• Experience with SaaS platforms and customer success tools preferred.

Responsibilities

• Own and manage a shared SMB book, using data to drive outcomes and retention.
• Drive revenue through renewals and identified upsell opportunities.
• Lead trainings and webinars to enable customers on best practices and product usage.
• Monitor health metrics and platform usage to prioritize outreach and mitigate risk.
• Engage with finance stakeholders to align on goals and BILL solutions.
• Document next steps and CTAs to enable the broader team to support accounts.
• Develop product expertise to act as a consultative partner across BILL’s solutions.
• Collaborate cross-functionally to resolve issues and ensure a consistent customer experience.

Skills

Customer success

Data analysis

Cross-functional collaboration

Relationship building

Quota attainment

Tools

Gainsight

Salesforce

Job description

BILL is seeking a Scaled Customer Success Manager to grow a shared SMB book, drive renewals, and expand revenue through thoughtful, data-driven engagement. You will work within our Post-Sales organization to ensure health, adoption, and value realization at scale for small and mid-sized businesses.

You will guide customers with executive conversations and enablement activities, collaborating with Sales, Support, Product, and Operations to deliver a seamless experience and measurable outcomes.