Growth-Focused Service Writer for Customer Experience

Greenway Equipment; Bryant (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

Greenway Equipment is seeking a service department support professional in Bryant, AR. The role covers customer inquiries, order processing, shipment verifications, and maintaining service records to ensure timely repairs and accurate invoicing.

Responsibilities include coordinating load/unload of equipment, updating customer profiles, and assisting in logistics. Strong teamwork, good communication, and basic accounting skills are essential for success in this position.

Qualifications

• Experience with basic computer and accounting functions.
• Experience analyzing and interpreting basic internal reports.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Assist in all loading and unloading of customer equipment.
• Follows a check in /check out process for all customer units.
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers.
• Assists in Logistics of Trucking/ Washing/ etc. as directed.
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location.
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery.
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced.
• Maintains service department filings and records and service library with current information under the direct supervision of the Service Manager.
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Maintains service accessories and supplies charges within the budgeted expenses.
• May prepare Service Technician time management reports each day for reporting.
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.

Skills

Basic computer skills

Accounting functions

Analytical thinking

Team collaboration

Effective communication

Tools

Microsoft Excel

Job description

Greenway Equipment is seeking a service department support professional in Bryant, AR. The role covers customer inquiries, order processing, shipment verifications, and maintaining service records to ensure timely repairs and accurate invoicing.

Responsibilities include coordinating load/unload of equipment, updating customer profiles, and assisting in logistics. Strong teamwork, good communication, and basic accounting skills are essential for success in this position.