Growth Focused Scheduler & Customer Service Representative

Christian Theological Seminary; Richmond (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading inspection firm is seeking a Growth Representative & Inspection Scheduler to join their team. This full-time position blends relationship-based sales with scheduling and customer service tasks. The ideal candidate should be organized, confident on the phone, and able to multitask effectively while ensuring an exceptional customer experience. Candidates are required to have strong communication skills and work well in a fast-paced environment, helping clients with inspections and queries. Aligning with core values of positivity and adaptability is essential.

Qualifications

• Comfortable making lead generation calls.
• Previous experience in sales or customer service preferred.
• Strong interpersonal skills to build rapport quickly.
• Excellent verbal and written communication skills.
• Highly organized with a strong attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office like Excel and Word.
• Willingness to learn new technologies.
• Aligns with the company's core values.

Responsibilities

• Support growth by building relationships and generating opportunities.
• Make lead generation calls and connect with potential clients.
• Coordinate and schedule home inspections professionally.
• Manage the inspection calendar and communicate with clients.
• Assist with administrative tasks including data entry.

Skills

Lead generation

Customer service

Communication skills

Organization

Interpersonal skills

Multitasking

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

CRM tools

Job description

Job Description

Burgess Inspections is seeking a dynamic individual to join our team as a Growth Representative & Inspection Scheduler. This full-time role blends relationship-based sales and customer service with scheduling and administrative support. The ideal candidate is organized, confident on the phone, and thrives in a fast-paced environment while helping clients and partners feel supported every step of the way.

At Burgess Inspections, we live by our core values: PAGE - Positivity, Adaptability, the Golden Rule, and Enjoying Serving Others. We're looking for someone who naturally brings those values into every conversation, relationship, and task.

Key Responsibilities

In this role, you will support Burgess Inspections' growth by proactively building relationships and generating new opportunities. You'll make lead generation calls, connect with prospective partners and clients, attend networking events, and help communicate the value of our inspection services. You'll collaborate with our marketing team to support lead generation efforts and keep relationships strong through consistent follow-up and communication.

You will also be responsible for coordinating and scheduling home inspections with accuracy and professionalism. This includes managing the inspection calendar, communicating with clients to find appointment times that work, and ensuring any updates or changes are handled quickly and clearly. You'll serve as a helpful point of contact for scheduling questions and general service inquiries, contributing to an exceptional customer experience.

In addition, you'll assist with administrative support as needed, including data entry, record keeping, and helping improve processes to keep the team running smoothly.

Qualifications

• Enjoys being on the phone and is comfortable making lead generation calls




• Previous experience in sales, customer service, or a related field preferred




• Strong interpersonal skills with the ability to build rapport quickly




• Excellent communication skills (verbal and written)




• Highly organized with strong attention to detail




• Ability to multitask and prioritize effectively in a fast-paced environment




• Proficiency in Microsoft Office (Excel, Word, Outlook)




• Familiarity with CRM tools is a plus (but not required)




• Willingness to learn new technologies and processes




• High school diploma or equivalent (additional education or training is a plus)




• Aligns with our core values: PAGE - Positivity, Adaptability, the Golden Rule, and Enjoying Serving Others

• Must be able to pass background and driving checks.