Growth Focused Scheduler & Customer Service Representative

Burgess Inspections, Inc.; Richmond (VA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and VIsn

Retirement Plan with Company Contribu

Group Life Insurance

Paid Time Off (PTO)

Job summary

Burgess Inspections, Inc. is seeking a growth-focused Scheduler & Customer Service Representative to join our team in Richmond, VA.

This full-time role blends relationship-based sales and client support with scheduling and administrative duties, helping homeowners and real estate partners feel supported from start to finish. The ideal candidate is highly organized, confident on the phone, and aligned with our values: Positivity, Adaptability, the Golden Rule, and Enjoying Serving Others.

Qualifications

• Excellent phone and communication skills, with a customer-first approach.

Responsibilities

• Build and maintain relationships with clients, Realtors, and partners through calls, emails, and follow-ups.
• Assist with lead generation and networking to support business growth.
• Schedule home inspections accurately and communicate clearly with clients and inspectors.
• Respond promptly to client inquiries to deliver an outstanding customer experience.
• Provide administrative and data entry support to keep operations running smoothly.
• Collaborate with the marketing team to help strengthen relationships and generate new opportunities.

Skills

Phone skills

Communication

Sales experience

Scheduling

Customer service

Microsoft Office

CRM experience

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

CRM tools

Job description

Burgess Inspections is growing, and we're looking for a motivated, detail-oriented professional to join our team as a Growth-Focused Scheduler & Customer Service Representative. This full-time position blends relationship-based sales and customer support with scheduling and administrative responsibilities.

The ideal candidate is highly organized, confident on the phone, and enjoys helping clients and partners feel supported from start to finish. If you thrive in a fast-paced environment and want to be part of a company that values teamwork, positivity, and personal growth - we'd love to meet you.

At Burgess Inspections, we live by our core values: PAGE - Positivity, Adaptability, the Golden Rule, and Enjoying Serving Others.

Responsibilities

• Build and maintain relationships with clients, Realtors, and partners through calls, emails, and follow-ups.
• Assist with lead generation and networking to support business growth.
• Schedule home inspections accurately and communicate clearly with clients and inspectors.
• Respond promptly to client inquiries to deliver an outstanding customer experience.
• Provide administrative and data entry support to keep operations running smoothly.
• Collaborate with the marketing team to help strengthen relationships and generate new opportunities.

Qualifications

• Excellent phone and communication skills, with a customer-first approach.
• Previous experience in sales, scheduling, or customer service is preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook); CRM experience is a plus.
• High school diploma or equivalent required; additional education or training is a plus.
• Must align with our core values: Positivity, Adaptability, Golden Rule, and Enjoying Serving Others.

Why You'll Love Working Here

• Comprehensive Health, Dental, and Vision Insurance
• Retirement Plan with Company Contribution
• Group Life Insurance
• Paid Time Off (PTO)
• Supportive, team-oriented culture that values work-life balance and professional growth

Join a trusted company that's been helping homeowners and real estate professionals for more than 30 years.

• Must be able to pass background and driving checks.