Growth-Focused Relationship Manager: Own NRR & Expansion

MassMutual Ventures; Illinois; Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Commissions

Health benefits

Hybrid schedule

Paid holidays

Parental leave

Latest technology tools

Job summary

BigTime is seeking a Relationship Manager to own a defined post-sale book, drive retention, adoption and expansion, and hit a revenue quota. This role operates with an AI-enabled operating model, focusing on value delivery and proactive risk management.

You will manage cross-functional relationships, leverage BigTime's platform across Delivery, Resource Management, Quotes, Payments, and Enterprise modules, and build trusted advisory partnerships with economic buyers to maximize ARR and NRR.

Qualifications

• Demonstrable track record of owning customer outcomes and driving commercial results in a post-sale environment.
• Experience carrying a quota, with NRR and expansion focus.
• Comfortable with ambiguity and building processes in a transforming company.
• Industry background in professional services, SaaS, or management consulting preferred.

Responsibilities

• Maintain proper hygiene in CS tools (vitally, salesforce, etc…).
• Run independent account audits across your book. Assess product utilization by module, identify adoption gaps, and build a prioritized maturity roadmap for each firm —Lead onboarding and enablement without escalation. Configure workflows, deliver training, and set up each firm’s BigTime instance based on how that firm actually operates.
• Follow the RM Engagement Model for how we engage every account in your book, the right cadence, touchpoints, and stakeholder coverage based on account tier, so no customer falls outside the standard for how we show up for them.
• Operate BigTime’s AI agent stack — at-risk alerts, QBR prep, client intelligence. Learn it, use it, improve it.
• Translate a firm’s business model into a BigTime usage strategy. Understand how they staff projects, track time, manage resources, and bill clients. Then show them where they’re leaving value on the table.
• Build and close expansion pipeline within your book. Run account plans, identify incremental revenue opportunities, and close them.
• Manage renewal health proactively. Risk should never surface in a renewal conversation. Build multi-stakeholder relationships — including with economic buyers — that outlast any single champion.
• Partner with Forward Deployed Engineers on accounts where deeper technical engagement unlocks adoption or reduces churn risk. You own the relationship; they go deep on the technical side.

Skills

Quota-driven

Account management

Relationship-building

Commercial mindset

Product fluency

Job description

BigTime is seeking a Relationship Manager to own a defined post-sale book, drive retention, adoption and expansion, and hit a revenue quota. This role operates with an AI-enabled operating model, focusing on value delivery and proactive risk management.

You will manage cross-functional relationships, leverage BigTime's platform across Delivery, Resource Management, Quotes, Payments, and Enterprise modules, and build trusted advisory partnerships with economic buyers to maximize ARR and NRR.