Growth-Driven Relationship Manager

BigTime Software, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with commissions

100% company-paid benefits (medical, 


401k with generous match

Hybrid work schedule: in office 3 days

Job summary

BigTime Software, Inc. is seeking a Relationship Manager responsible for the full post-sale lifecycle across a defined set of accounts. You will own retention, adoption, and expansion, carrying a quota and targeting NR R growth.

The role leverages an AI-native operating model to surface risks early and automate routine tasks, freeing time for strategic relationship-building across multiple stakeholders. You will drive expansion, manage renewal health, and partner with Forward Deployed Engineers

Qualifications

• Demonstrable track record of owning customer outcomes and driving commercial results in a post-sale environment.
• Ability to carry quota and close expansion.
• Comfortable with ambiguity and helping redefine a transforming organization.

Responsibilities

• Own the post-sale lifecycle for a defined book of accounts—onboarding through renewal and expansion.
• Maintain hygiene in CS tools (Salesforce, etc.).
• Run independent account audits and build a prioritized maturity roadmap for each firm.
• Lead onboarding and enablement without escalation and configure workflows.
• Build and close expansion pipeline within your book and manage renewal health proactively.
• Partner with engineers on accounts to deepen adoption and reduce churn risk.

Skills

Commercially motivated

Product fluent

Financially oriented

Relationship-driven

Proactive by default

Builder mentality

Industry background

Tools

Salesforce

Job description

BigTime Software, Inc. is seeking a Relationship Manager responsible for the full post-sale lifecycle across a defined set of accounts. You will own retention, adoption, and expansion, carrying a quota and targeting NR R growth.

The role leverages an AI-native operating model to surface risks early and automate routine tasks, freeing time for strategic relationship-building across multiple stakeholders. You will drive expansion, manage renewal health, and partner with Forward Deployed Engineers