Growth-Focused Relationship Banker

Valley National Bank; Hackettstown (NJ); On-site; USD 29,000 - 47,000; Full time

Job summary

Valley National Bank is seeking a Senior Relationship Banker who acts as a trusted financial advisor to retail customers, managing a personal client portfolio and supporting branch staff. You will identify customer needs, recommend financial solutions, and help clients achieve their financial goals.

The role includes revenue-driving responsibilities, compliance with policies, and mentoring junior bankers while delivering high-quality service and maintaining strong customer satisfaction.

Qualifications

• High school diploma or GED required; minimum one year in customer service, retail sales and service with cash handling.
• Strong communication and interpersonal skills; ability to educate customers on products and services.
• Analytical and problem-solving skills; ability to make on-the-spot decisions with risk awareness.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution, lead management and cross-selling.
• Deliver exceptional customer service aligned with the bank's mission; engage customers professionally and solution-oriented.
• Maintain knowledge of bank products and services; educate customers and cross-sell to meet financial needs.

Skills

Verbal and written communication

Customer service

Analytical skills

Decision making

Instruction comprehension

Retail Banking knowledge

Attention to detail

Multitasking

Education

High School Diploma or GED

Associates or Bachelors in accounting/business/finance/economics

FIS/IBS knowledge

Job description

Valley National Bank is seeking a Senior Relationship Banker who acts as a trusted financial advisor to retail customers, managing a personal client portfolio and supporting branch staff. You will identify customer needs, recommend financial solutions, and help clients achieve their financial goals.

The role includes revenue-driving responsibilities, compliance with policies, and mentoring junior bankers while delivering high-quality service and maintaining strong customer satisfaction.