Growth-Focused Fire Service Operations Leader

Johnson Controls; Village of Harriman (NY); On-site; USD 103,000 - 130,000; Full time

Job summary

Johnson Controls is seeking a results‑driven Service Operations Leader in the United States to supervise a multi‑disciplinary team of technicians, service sales representatives, inspectors, and administrators. You will ensure contractual commitments, resolve customer concerns, and align service with revenue, safety, and financial goals.

You will drive service sales growth, manage operating expenses, and coach staff to deliver exceptional customer outcomes while maintaining compliance and safety

Qualifications

• Bachelor's degree in business, engineering, or related discipline, or equivalent experience.
• 5-10 years of experience in an integrated systems sales/service environment, including supervisory role.
• Ability to pass a pre-employment background screening and drug test.
• Valid driver's license and a driving record that meets company requirements.

Responsibilities

• Lead and support technicians, service sales reps, inspectors, and administrators serving district service customers.
• Ensure contractual obligations are fulfilled and service or collection issues are addressed promptly to strengthen customer relationships.
• Drive plans and processes that support service sales growth, revenue, profitability, and overall market potential.
• Manage the service department against the approved financial plan, including operating expenses, accounts receivable, collections, manpower, capital, and inventory.
• Support effective customer communication from initial contact through order acquisition, delivery, installation, and ongoing service.
• Train, coach, evaluate, and develop local service staff so the team has the skills and customer focus needed to grow the business.
• Conduct ride‑alongs to review productivity, reinforce safety expectations, and assess technician performance and capability.
• Support hiring decisions, employee development, and performance improvement actions as needed.
• Ensure employees follow corporate safety programs, complete required safety training, and understand company policies and processes.
• Complete workplace accident investigations as required and identify hazards or safety concerns that need corrective action.
• Follow all applicable federal, state, and local laws, as well as company policies and procedures.

Education

Bachelor's degree in business, engineering, or related discipline

Job description

Johnson Controls is seeking a results‑driven Service Operations Leader in the United States to supervise a multi‑disciplinary team of technicians, service sales representatives, inspectors, and administrators. You will ensure contractual commitments, resolve customer concerns, and align service with revenue, safety, and financial goals.

You will drive service sales growth, manage operating expenses, and coach staff to deliver exceptional customer outcomes while maintaining compliance and safety