Fire Service Operations Leader: Drive Service Excellence & Growth

Johnson Controls; New York (NY); On-site; USD 103,000 - 130,000; Full time

Benefits offered by this job

Bonus plan

Job summary

Johnson Controls in Harriman, NY, seeks a Fire Service Operations Manager to lead a multi-disciplinary team of technicians, sales reps, inspectors, and admins. You will ensure contractual commitments are met, resolve customer concerns quickly, and align service with revenue, safety, and financial goals.

You will coach staff, conduct ride-alongs, and drive service sales growth while managing expenses, AR, and inventory to meet the financial plan. A strong leadership background is required.

Qualifications

• Bachelor's degree in business, engineering, or related field, or equivalent experience.
• 5–10 years in an integrated systems sales/service environment with supervisory experience.
• Ability to pass a pre-employment background screening and drug test; valid driver's license.

Responsibilities

• Lead and support technicians, service reps, inspectors, and admins for district customers.
• Ensure contractual obligations are fulfilled and service or collection issues are addressed promptly.
• Drive plans to grow service sales, revenue, profitability, and market potential.
• Manage the service department against the financial plan: expenses, AR, collections, manpower, inventory.
• Communicate effectively with customers from initial contact through delivery and ongoing service.
• Train, coach, and develop local service staff to enhance customer focus and growth.
• Conduct ride-alongs to review productivity and safety; assess technician performance.
• Support hiring decisions and performance-improvement actions; ensure safety compliance.

Job description

Johnson Controls in Harriman, NY, seeks a Fire Service Operations Manager to lead a multi-disciplinary team of technicians, sales reps, inspectors, and admins. You will ensure contractual commitments are met, resolve customer concerns quickly, and align service with revenue, safety, and financial goals.

You will coach staff, conduct ride-alongs, and drive service sales growth while managing expenses, AR, and inventory to meet the financial plan. A strong leadership background is required.